Unable to advance due to cutscene problem

To give all the relevant information, this post may be a little long, but the information contained is to help you resolve the problem.



I played almost every class to roughly level 25 to see which I would like to take to end game. I chose Imperial Agent (Sniper). All was going well until the end of the Class Quest at level 15. I was required to travel to Korriban and speak to Darth Zhorrid. The quest is titled: Dark Zhorrid Arrives. I took my ship to the Sith home world as required, spoke to Darth Zhorrid and my quest updated and I was required to use my ships Holoterminal again.



I travelled back to my ship and right clicked the holoterminal. My contact , Watcher 2, appears and the cutscene does not advance. It just locks at that particular point with no speech given and no 'Choice Wheel' appearing, just the holo image of Watcher 2. I press the space bar, nothing happens. I tried randomly clicking on the screen roughly where the Choice Wheel appears and nothing happens.



I can, however, exit the cutscene by pressing my Escape key. I've tried several times to carry out the task to use my ship's holoterminal, but nothing works. Therefore, thinking I had a computer bug with my graphics, I checked the Graphics Card, Sound Card and Motherboard resources web sites, but as my computer is only a few weeks old, I already have the most up to date drivers available. So it's not a driver issue. Also, my DirectX is up to date. Besides, all the other classes I have played had no problems at all with cutscenes.



In desperation, I did the following:

1. Exit the ship, leave the space port and Abandon the quest. I then travelled back to DK to pick up the quest again. I followed the story line again back to the quest: Darth Zhorrid Arrives, spoke to her, returned to my ship to use the holoterminal and once again the cutscene does not advance. Same problem as before.



2. Exited the game, restarted the launcher and used the Repair tool, which took about 10 mins. I then entered the game and tried to use my Holoterminal, but got the same problem.



3. Entered a Customer Service Ticket while in game. After hours of waiting for a reply, got no answer and deleted the ticket as I became so frustrated that I deleted the character.



4. Started a New Character and levelled up an Agent ( Operative ) this time. Got her to level 16, and in exactly the same place as before, the cutscene will not advance.



5. Asked in ship General if anyone else was having the same issue, and found that 2 others were in exactly the same position as myself, one a Sniper and the other an Operative like myself. For all of us the cutscene will not advance after Watcher 2 appears on the holoscreen, and no one has been able to resolve it apart from pressing the Escape key to leave the scene.



I will not start another character again. I have tried most classes and only want to advance on my Agent ( Operative ) now, having deleted the Sniper from frustration. I cannot advance this character's Class Quests due to the problem described. An In-Game Customer Service ticket did not yield any result, in fact it didn't even get a reply, and my character remains stuck in the story line as described.



As several other players appear to be experiencing the same problem in the same place, it would appear to be a game programming issue with the Imperial Agent class. Can we get this problem acknowledged and investigated, as I am paying for the game as a subscriber and am unable to play it.



Regards

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