Ticket #9998971 - Not Receiving Refer a Friend Coin Grant
Today, after a month of waiting for an answer as to why I have not received my friend referral coins the last two months, I received the following e-mail from Customer Support:
This was my response:
Help me, forum customer service! I have been a loyal and supportive subscriber since early release and I was a beta tester! I have put up with the ups and the downs and have always been an optimist with SWTOR! But now you have severely disappointed me with this answer to a problem that is clearly a bug in your system.
It's not even about the coins now, it's about treating a long time subscriber right. Please give me an answer as to why this is happening.
Thank you.
Quote:
Greetings Michael, My name is Dave and I am part of the Star Wars : The Old Republic Customer Service team. I am contacting you today as you had submitted a ticket previously concerning issues with our Friends of Star Wars : The Old Republic referral program. At that time you were informed that we were looking into your report and that we would be back in touch with you as soon as we had an update for you. Please accept my sincere apologies for the delay caused by the volume of inquiries we had regarding this program. After investigation, it has been determined that the referral process has unfortunately not been correctly completed in this case, and as such we are unable to grant your referral rewards. In order for a referral to be valid, please check the following: 1 The person being referred must be either a former subscriber who has been unsubscribed for 90 days or longer OR someone who has never registered for an account using the email address referred (regardless if the game was later played or not). 2 For a previous subscriber, ensure that they have opted in for email communications from Star Wars: The Old Republic prior to using the link. A newly created account will have this enabled by default. 3 The referred player should use the personal referral link (accessed through your My Account "Friends of SWTOR Rewards Tracker" page here: https://account.swtor.com/user/refer ). Using this link should be the first step in creating a brand new account (if they are a new player), or logging back in to an existing account (if they are a former Subscriber). By clicking through the link to create an account or log in, they will be registered as your Referral. 4 The referred player must become a subscriber (pay for a recurring subscription or redeem a Pre-Paid Game Time Code) within 14 days of receiving the referral in order for the referring account to receive all their rewards. If any of these steps are not carried out properly, the referral will not be valid, and rewards will not be received. Full details of these and other information can be found on our website, here: http://www.swtor.com/info/friends Answers to common questions concerning the program can be found FAQs here: http://www.swtor.com/support/helpcenter/7318 We appreciate your patience and understanding and we would like to apologize for the length of time this investigation has taken. Best Regards, Dave Star Wars : The Old Republic Customer Service |
Quote:
Dave, Your system is showing my referred friend in the incorrect status. She has been a paying subscriber for many many months and you can see that in my cartel coin grant history. She has confirmed that she has paid her subscription the last two months, which are the two months I am now missing my grant from. There is obviously something wrong in your system, as many many people are having this exact same issue. My referred friend's e-mail on record is **********@yahoo.com (e-mail blocked out on forum for privacy sake). If you will check her account, you will show that she has paid her subscription consistently since she joined SWTOR and that I am owed my referral cartel coins for the months of August and now September. Again, my referred subscriber is valid. She has been a member for over a year, and has never missed paying a month for her subscription. May I also add that I waited on the phone for 3 hours in order to talk to your accounts and billing, only to be disconnected. I have also waited a month now for a resolution to this issue. It is unfair for you to finally respond to me by saying the friend I referred is not a valid subscriber, when she clearly is. Sincerely, Michael |
It's not even about the coins now, it's about treating a long time subscriber right. Please give me an answer as to why this is happening.
Thank you.
Latest Posts
Need to vent PVP thread 2018
I have a 57 sniper I last played a couple years ago, so decided to recreate a new sniper just to reacquaint myself with the abilities and to mess through the early class quests for fun.
After doing H..
Time cards
Two days ago I purchased a 60 days time card from a local store, even got a discount because I'm their client since they opened, in 2008. My question is : after the 60 days expire, can I buy another t..
Grouping
I am wondering how to start a group, choose your fp in vet, ops or master mode and have random people join?
i see some old threads on this, but nothing about starting your own grouphttp://www.swtor.c..
Veteran pvper advice to newbies
These are things that really trigger me in matches this past week when solo queuing as a healer. Take them as you will. 1) Stop pushing healers into their own back-line.
The amount of times a jug ha..
I need info about PT Tank
I'm new with Tank so..
5.0 dulfy guide seems far and half information is a bit useless there. I wanted to know some real exact numbers about howmuch shield/defense/crit/acc to get because I really do..
Dark Designs +4 Heroic Seems Impossible. *Devs Please Help!*
After over two hours of asking on the fleet for help with Dark Designs and not finding any I decided to try and solo it. I got all the way to Maki’voro have gotten him down to half health three..
One-Time Error Don't Care, and Don't Fix?
Tell me if I'm prejudiced because it's 10+ attempts already since 10:20 AM in my time zone and now it's 19:44 PM all I got are expired One-Time Password which I received in about 1 or 2 hour after the..
Best way to grind CXP as a fresh 70 mostly-solo player?
Hello everyone!
So, I hit level cap a short while ago and I was wondering if there was a way to grind CXP efficiently as a solo player, in this current patch. I googled and I see a lot of info for ol..
What level should you be in when starting SoR prelude
I was in the fleet when i saw the SoR prelude droid when i took it i had to complete the Assault on Tython flashpoint,i got wrecked and couldn’t even kill one soldier.my level was 55 but i still..
Prelude to Revan problem
I am leveling up a new toon and I just recently started the Prelude to Revan series of missions. However I am unable to access the flashpoints in story mode. I have repeatedly cleared the missions, ..
How do you play against PT tanks in SR?
Occasionally I venture into the plains of tankdom with my jugg, but I am having a hard time surviving against pt tanks with all the aoe going on. Especially if they happen to be grouped with en eng. s..
Mapping functions to the mouse
I am not exactly a new player. I have actually been around since the last few open beta But seem to have a continuous problem that I haven't found a solution for yet:
I am using a five button mouse. ..
Flashpoints, Heroics, Warzones are no more fun
Flashpoints, Warzones, Heroics are no more fun, they have become useless cause of constant nerfing of characters and you do not dare enter Master mode cause you character is slaughtered as soon as yo..
Veteran tatoine starfighter
Hello, quick question, im a relatively fresh 70 with just 2 piece of 230 gear other gear is 210/220, i tried to solo starfighter veteran taotine but at the last solar flare part of the boss, he just b..
new to operations
i just finished the original story line and am now moving on to the hutt cartel content but before i finish makeb i want to know about the correct equipment and mastery lvl needed to sucessfully compl..
If I transfer a character to a different sever will I lose anything?
So recently I got a token to a free character transfer and I was wonder should I transfer one of my characters to another sever? Will I lose anything doing so.
I played on the Starforge sever where m..
Series of strange backfills yesterday
Guys I know its incredible, but I played just for fun on my 1200 jug yesterday. And im 100% sure that one famous wintrader used some new bug for farming elo. Lets call him Fyala (name changed).
So Fy..
Help me with decision
Hello again,
I still dont know which one I should focus more, Jugg or Assassin(I have both), but still I want to focus on one. I want do both PvP and PvE, I know both are viable for this, one is more..
why does lokath have no battlemasters in imp/rep base to kill for conquest?
I dont understand why lokath has all this cool pvp stuff but all i see is carebear pve stuff going on? (yes there is a pvp instance and thats what im talking about)
It would be so cool to put a jedi/..
<Paramount Gaming> Izax Sales
Hello, <Paramount Gaming> is accepting more buyers for 8m and 16m Izax Veteran Mode Achievements.
We are offering:<Par Thee> <Strike Team: Defeating Izax (*-Person Veteran> <Sup..
Help with Disiplines
When you choose a discipline, say, Jedi Sentinel and you choose the combat discipline, when you go to your class trainer do you just learn combat skills or can you learn the other discipline skills as..
CZ-198 is supposed to be level 55, but it's level 70.
CZ-198. I get the quest from the droid, go to starship, get sent to CZ-198 to do Titans of Industry. I follow the green mission icon and it leads me to Weekly Veteran Flashpoint dispenser. I take the ..
help with camera rotation
Hello everyone
A question as I do to move the camera without using the mouse, because I currently move it by pressing the left click and then moving the mouse, I want to do with the buttons on the ke..
What means "to carry"
Hi,
what does it mean to you when somebody says he carried the team?
What sort of things did he do? Can you make a list, maybe give some examples if it's not clear?
Maybe it's highest dps? Maybe a ..
<Failure> & <It's Lit> Selling IZAX 8m & 16m Veteran Mode in 5.8
<Failure> & <It's Lit> are now offering sale runs for IZAX Veteran mode on 8m and 16m difficulty for a limited time before patch 5.9 (expected to be May 1st). We have an extremely expe..
Websites and Resources for Returning Players
Any Icy-Veins or WoWhead equivalents for SWTOR that are reasonably up to date? I played this game when it first came out, but haven't done much except log on and look around since then.
I understand ..
About Alliance supply crate
I wonder if I can get the Remnant dreadguard trooper set from an Alliance supply crate without playing with a commando? Can I still get the set if I'm playing with any other class or the only way is t..
The 10 Solo Kill Achievements
Have any of you gotten these? If so, how?
I'd like knock out all the PVP achievements but I have yet to even come close to those ones. I think the most solo kills I've ever gotten in a match were 6, ..
Warlord Kephess Rendering Problem
I'm having a bit of a delay with Warlord Kephess (final boss of EC) rendering for me. I suspect a lot of it has to do with my computer, however I was wondering if there was anything I could do to get..
<Seven Stuck> Selling IZAX Veteran Mode 5.8
Server: Tulak Hord
Special rewards from boss that will only be available during 5.8 patch.
Unique tittle for your character, special legacy rewards, which will come with patch 5.9.
What you get:<..
Flashpoint, when every one leaves, and you want to get new people...
Well 2 times today people leave because they cant handle the s..it, so standing at the last boss, and your the only one, you no longer caan queue, i get the message hovering over the CANNOT QUEUE gree..
Expertise might be returning
From this thread: http://www.swtor.com/community/showthread.php?t=946806sorc / sage improvement coming, whether utilities or buffing the class (in addition to multiple classes utilities changing)
pvp ..
<Disciples of Babylon> Selling IZAX Veteran Mode 5.8
Limited time offer.
Special rewards from boss that will only be obtainable during 5.8 patch.
Unique tittle for your character, special legacy rewards, which will come with patch 5.9
What you get:..
SWTOR Centrals interview
So I watched SWTOR Centrals interview video with Eric and Charles. One thing that stuck out in my mind was them talking about locking out people in PvP matches that bail on them. Personally all fine a..
The “Swtor-sum” for succes in game (or failure) Do the math and decide:
Hello,
So I started to pick up my SWTOR-account and was happily surprised about the game itself and some changes it went through. Although I can’t say the same about the community. And when I s..
My Character Backstory
Hey everyone.
I have just started a Sith Inquistor playthrough and wanted some ideas for the backstory of my character. She is a female Twi'Lek, and I would like her to have a sense of honour (aka n..
A Saturday ruined due to a tank botter [DM]
So we have a tank wintrading with himself using a tank-bot today. I mean really. How low and self-entitled can you possibly get? Way to ruin the queue for everyone - and no I don't want to queue tank ..
Dear BioWare: Breaking Tanks =/= Fixing Skanks
From a summary of the upcoming class changes:
Quote:
First, “skank tanks” are greatly overperforming in PvP. This is a player who is using a Tank Discipline but equippi..
What a difference a day makes
So gonna start out saying I've only been doing warzones a grand total of 2 days, I'll admit to having very little clue what is actually happening, hell I have a hard time actually tracking buffs and d..
Fee for collections
So normal day, I unlocked a set of armor on my main and a lighsaber, I made a jedi cause i wanted to use it with them but if I want to use it i have to pay a fee, I know how it works and im not here f..