8:24 pm, November 18, 2017
I have the app on my android phone, it is generating a security key as advertised. However, I don't need it to log onto the game. I can still log on without inputing the generated key. I can even lo [..]
8:24 am, October 30, 2017
A little heads-up on account security:
If you haven't done already, go to https://account.swtor.com/user/security-key and set up a security key for your phone.
What the app does is creating a seco [..]
8:24 pm, October 8, 2017
Since some times the OTP takes several minutes to arrive to my e-mail, I was thinking on using the security key. But I want one question and need a bit of help if I get to it:
1- If I were to change [..]
8:24 pm, May 25, 2017
Im having problem with creating my security key. Im using mobile app. Im typing serial number from website, app generated key, im typing key into blank place on website. Submit, there is inform [..]
8:24 pm, May 1, 2017
Hey there! I quite enjoyed giving a few tips to people in part 1 of the mini-series I am doing
( http://www.swtor.com/community/showthread.php?t=919953 )
So I thought "May as well give a few [..]
8:24 pm, April 2, 2017
Over the last month, my logins have been acting really odd. Whenever I attempt to log in to the game, I put in all my details, security key and then boom, it asks me for my key again, I enter it again [..]
8:24 am, January 3, 2017
Hi guys and girls,
A buddy of mine, who has an old account, is trying to come back to the game.
He has forgotten his password, so he can't long into his account.
He cant reset the password, becaus [..]
8:24 pm, December 23, 2016
There’s been lots of discussion on how crippled the SWTOR Free to Play (F2P) option is, and that it is even worse in 5.0. All that is true. BUT, I do want to assure new players (are there [..]
8:24 am, November 15, 2016
I have subscribed since Oct 14,2016 and I have the Security Key as well.
When do I get my Monthly CC grant? It's November 14 already and I don't have my CC granted to me as of making this post.
Is g [..]
8:24 am, November 2, 2016
I recently switched to a new phone and downloaded the security key app. Still having the old phone and old app, I went into it, got the serial code, and tried to input it into the app on the new phone [..]
8:24 pm, October 7, 2016
So, can someone explain to me how it will be decided, which comp I will get? Is it depending on choices in main story for each character or shich side will win the event overall?
Also, if I have secu [..]
8:24 am, September 23, 2016
I just downloaded and installed what I thought was a smartphone security key app *i.e., I can discard the physical security key that came with the game(, but instead, the app just keeps cycling throug [..]
8:24 pm, July 7, 2016
Not actually a new player but couldn't think of anywhere better to put this:
My ISP is one of those annoying companies that changes your IP address every time you connect and charges extra for the pr [..]
8:24 am, June 23, 2016
Hello I'm having some issues with my security key when I try to finish the making process when I type in my password for the security key when I type it in it says "INCORRECT ANSWER" anyon [..]
8:24 pm, April 12, 2016
Trying to switch my sec. key to another phone. Putting the app on the new phone it asks for the S/N. FAQ's say to go to information in the app for the s/n, but I see no other options other than to act [..]
8:24 pm, February 11, 2016
So, I recently added a security key to my account.
The website and game both take 6 to 10 tries to get logins to work.
I am typing the password correctly, and I am doing the security key correctly. [..]
8:24 am, January 29, 2016
Why do they make me enter a one time password EVERY. SINGLE. TIME.
Every time I sign in I have to enter one. It's incredibly obnoxious. What is the reasoning behind this? Just to make me buy a securi [..]
8:24 am, January 17, 2016
I am a new player to SWTOR and I get this message on log in. The Display Name, Password, or Security Key you have entered is incorrect. Please confirm your log in information. I have changed my passwo [..]
8:24 am, November 10, 2015
I wasn't sure where to else to put this since I'm still fairly new to the game as far as experience goes. I finally decided to try the mobile security app and I'm having trouble getting it to work. I [..]
8:24 am, September 30, 2015
I recently had to remove my security key through Customer Service phone call and I also deleted the app from my phone as well. I'm trying to set up my security key again but I need a OTP to continue.. [..]
8:24 am, September 29, 2015
I opened the security key app as usual and thought at first it had glitched and wasn't showing a number, till I backed out and reselected the key to find that it wasn't missing the numbers, I simply c [..]
8:24 am, September 24, 2015
Ordered shadow of revan just now and after I'd confirmed the purchase and seen the receipt I clicked to go back to the main site but it asked for my password and security key again then and once I log [..]
8:24 pm, September 17, 2015
I searched the forums and could not find this answer, so I am posting here hoping that this is the correct place.
Does the iOS Security Key app work with iOS 9?
Thanks in advance for your timely res [..]
8:24 pm, September 15, 2015
So I was here at beta and launch and played pretty extensively for a year or so before I got lost my security key and just walked away from it, and recently decided to come back and give it a whirl ag [..]
8:24 pm, September 15, 2015
I have recruited 3 players to SWTOR and I received three of the Droids, the speeder and the first 100 credit reward for all three when they subscribed. Since then I am only receiving 600 credits per m [..]
8:24 pm, September 12, 2015
My account has been recently hacked.
Even though it had a security key app thing, my Yahoo account was broken in to and they were able to remove key feature. Change my password and even attempted to [..]
8:24 pm, September 2, 2015
There is a guide to use for when I need to remove my security key on my account.
but this part:
As your account has a Security Key associated with it, you will prompted to enter your Security Key Co [..]
8:24 am, August 29, 2015
I have just gotten my new phone and now can't set up my security key on it. The serial number you give me to input has both numbers and letters but the security key app will only accept numbers. Is th [..]
8:24 am, August 23, 2015
Installed most recent update for Windows 10 last night, can't get the game to launch at all today.
Screenshot of the error: http://i.imgur.com/AIFP3zy.png
Has Errors for Line 434 and 428.
Clicked R [..]
8:24 pm, August 21, 2015
I was trying to set up a security key on my galaxy phone, and the website kept telling me it couldn't find my serial number. So I looked up what to do when that happens, and the consensus seems to be [..]
8:24 am, August 21, 2015
My security key is dying after 3 years of use.
I am a subscriber and have been since launch. I have used a security key the entire time. The security key is beginning to fail. I fear it will SOO [..]
8:24 pm, August 12, 2015
My friend has a problem - he lost his security key app when he performed full reset of his phone. How he can use his account without SC or how he can get new or old serial number of this app w [..]
8:24 pm, August 6, 2015
Whenever I use the app to set up a sec key, it only gives me a 6 digit code instead of a 7/8 digit code as my sec key. When I enter it in the confirmation part it registers just fine, but it won't let [..]
8:24 pm, August 5, 2015
Ok so here's my problem. I just did a factory reset on my phone and I had to reinstall the SWTORSK app. I already deleted the old key from my account but I have some trouble setting it up again.
8:24 pm, July 4, 2015
Hey all -
I had to, due to some issues with a tablet, uninstall and remove my security key. I am a subscriber, so I redownloaded it after an uninstall. It is asking me for a 7 Digit Serial Number. Ho [..]
8:24 pm, June 29, 2015
My Security Key currently is via the iOS app on my 4th Gen iPod Touch. I would like to have it transferred to my phone, which is an newer Android device.
When I checked the Customer Service FAQ's, [..]
8:24 am, June 17, 2015
Morning - I seem to be borked by something I cannot get around
I run the launcher, password and security key go in, and then it sticks on 'updating' , showing with a nice sense of irony that installa [..]
8:24 pm, June 16, 2015
I had a physical security key from launch, and when the game introduced F2P and cartel coins, I had been getting 100 coins per month for having the security key.
I went with the mobile key around May [..]
8:24 am, June 15, 2015
Hello. I am trying to install the security key. After entering in the mobile phone code begin generated temporary password. How much is not enter these passwords in the form of "Set Up Your Secur [..]
8:24 pm, June 11, 2015
I've cleared internet cache, removed cookies, tried alternate browsers and multiple computer platforms, logged in and out multiple times, tried refreshing, and done everything short of sacrificed a ja [..]
8:24 am, June 9, 2015
To Whom It May Concern:
I am attempting to link my security key to an alt account of mine. Of the various choices (set up new key, link key, etc) I chose the link option.
I enter both the serial [..]
8:24 am, June 6, 2015
I've been trying to download a mobile security app from google play store, but sadly it says that it won't work on my phone. The whole point of Android is to put a standard, how is this even possible?
8:24 pm, June 5, 2015
As the title says, there is no option to set up a mobile security key anymore. Only a physical one. ...so...any news when this will be fixed?
Picture of the page: https://i.imgur.com/Q8UG6Fy.png
8:24 pm, June 4, 2015
I am having a problem with my mobile security key. I bought a new phone and I want move my security key on the new phone so I went to my account information page and I removed my old security [..]
8:24 am, June 3, 2015
Hello everyone, I recently upgraded my phone and decided to stop using my old one. So I added the security key app onto the new phone and got it set up. For some reason, the code never works. I got iO [..]
8:24 am, June 2, 2015
After posting a thread about a guild bank problem, I have noticed that it is a common issue that happens all the time. Why not make a security key for guild owners. Or how about clearer instructions s [..]
8:24 pm, May 30, 2015
Hi ! Here's the problem : I got a security key the 28th of May (it's the app). And i'm supposed to earn 100 cartel coins each month, but i didn't get it the day i got the key. Maybe it's not like the [..]
8:24 pm, May 24, 2015
Is there a way to set up a security key through e-mail, rather than a phone application? I have a tendency to lose my phone often and would like a more stable option to set up a security key. D [..]
8:24 pm, May 24, 2015
So, this is very smart, guys.
I go to set up the security key (I had done it in the past) because I'm absolutely SICK of having these constant one-time passwords every time I try to log in. The probl [..]
8:24 am, May 20, 2015
Had to factory reset my phone earlier. I removed the previous mobile security key from my account here and wanted to reattach the mobile key...but there's no option except link a physical key or re-li [..]
8:24 pm, May 16, 2015
This needs to be available on Windows phones. It should have been available on Windows phones for as long as it's been around, but it seriously needs to be available on Windows phones. When will it be [..]
8:24 pm, May 13, 2015
The Gree event has started, but apparently, they are using their advanced technology to prevent me from joining the game. Ever since their arrival was announced in the launcher, they have been using t [..]
8:24 am, April 11, 2015
So. I made a Security Key "Note I am a sub with the 77$ subscription. "
I used the mobile app but now it keeps telling me whenever i log on anywhere " Password or serial key incorrect [..]
8:24 pm, April 10, 2015
My launcher get stuck patching at 87.5% yes i can press play but it just closes the launcher, i've already reinstalled SWTOR but it's exactly the same, it was perfectly fine before this patch and this [..]
8:24 pm, April 7, 2015
After successfully installing the latest patch I have logged in with my security key and tried to load one of my characters it sent me back to desktop while in loading screen. I have resta [..]
8:24 pm, April 2, 2015
Like in the title. I downloaded this app:https://play.google.com/store/apps/d...ea.SWTORSK_row
And I followed instructions from your website. After entering my serial number and activation code app c [..]
8:24 pm, March 31, 2015
Hello, i want to get a security key, but im from Colombia, i want to ask if there is a way that i can get one? couse i tryed to download de phone app, but i cant couse is not avaliable on my country, [..]
8:24 am, March 31, 2015
So I found a thread and work around for this issue (use a completely new email), but the message received concerns me.
We have received your request to update your email add [..]
8:24 am, March 12, 2015
When I click on the subscription link to add game time I get a "General Error" with subtext saying "an error occured while trying to process your request."
I've tried multiple br [..]
8:24 am, March 3, 2015
I installed the mobile Security Key app on my tablet, but had to restore the tablet to factory specs due to a problem I was having with it. I got my apps restored, went and unlinked the security key [..]
8:24 am, March 3, 2015
I got a new phone so I needed to move my security key. I first removed the old one my phone and account and that went just fine. Then I downloaded they security key app on my new phone just fine as we [..]
8:24 pm, February 27, 2015
I have a problem with the launcher of the game, after i submit my name and the security key code, on the second screen that comes i have notting but the exit button, no write in the center windows end [..]
8:24 am, February 27, 2015
1} Can someone explain how to use the security key please? I tried once and then I could not log in so I had to remove it immediatly.
2} Are the CC's for subs given at a certain time every month [..]
8:24 am, February 21, 2015
I need someone with power to answer this. What is the justification of having a security key option that only those with expensive smart style phones can take part of, and they get rewarded for it in- [..]
8:24 am, February 20, 2015
i can't login anymore as the launcher says: Name, Password or Security Key is incorrect
i am using the hardware security key from the collectores edition.
* tried on 2 different PCs.
8:24 pm, February 2, 2015
Hey gyus. Got the following problem. I was trying to get this damn security key through official app store application and once I did it I created a file with the first code that was given in this app [..]
8:24 pm, January 17, 2015
Im trying to make the fix for the Security Key: to add the app bit it show that´s invalid ??!imoe can that be fixed please i've returned play ffor 2 day and there was no liberati [..]
8:24 am, January 15, 2015
Ok, i haven't logged into my account for about 5 weeks, and when i went to log in today, it failed every time. I re-typed the password and i also have a security key installed. After like 17 attempts [..]
8:24 pm, January 10, 2015
My wife has an account (f2p) and she wants to get back into the game, but she forgot all information associated with the account (display name, password), and there is no e-mail associated w [..]
8:24 pm, January 7, 2015
EDIT: Issue resolved I removed SC and will be using OTP until I set it up again on another phone.
Following upgrading my Origin account security by enabling Origin security codes. The Launcher no lon [..]
8:24 pm, January 4, 2015
My account was hacked and stripped on 12/31. The nice account manager I spoke with on the phone fixed me up immediately on Friday morning. I have been waiting for 3 days, however, to get an ingame CSR [..]
8:24 am, December 27, 2014
So I added a boxed version of the game to my account. I got the 30days of subscription and 500 Cartel coins. The main thing I want ti buy is the Cathar Species. So I was wondering should I get an extr [..]
8:24 am, December 26, 2014
It will come on very sudden go to the server area and will be blank and will have to log out of the game. Then log in again to game it come like nothing have happen it has come more seen mobile secur [..]
8:24 pm, December 7, 2014
There are currently only two phone models that you are able to get a security key from. Perhaps you could set up a text system so that all models of phones are able to receive security keys? It is ver [..]
8:24 am, November 29, 2014
it keeps getting longer and longer.....seriously, why is it....
Log in 1...name/password/security key
Log in 2...name/password./capcha
Log in 3...security key again
I can log into my governmen [..]
8:24 pm, November 20, 2014
On 11/17/14 I was able to purchase Cartel Coins no problem on the site. The next day, after being required to use a captcha and then my security key I can't purchase any.
It's not that the payment [..]
8:24 am, November 20, 2014
I played a JK about 2 years ago, but never got beyond Lvl 35 or so before I stopped playing. Now I'm returning as a preferred status player and have just restarted with a new JK toon - I'd [..]
8:24 pm, November 15, 2014
Quick simple questions, I saw and have heard pets making noises, does the mouse droid pet you get for 25k from the security key vendor make a noise?, does the mini sand crawler and interrogation probe [..]
8:24 pm, November 15, 2014
I have recently purchased a collector's edition off ebay and the person never said key was used, but after edition arrived at my home, I found the security key worked but the collector's edition regis [..]
8:24 pm, November 14, 2014
I had to deactivate my android security key app, since i switched to blackberry, and it's not supported (why not?). and it seems like every time i go to log onto the game, i'm prompted to retrieve a [..]
8:24 pm, November 11, 2014
Hello there customer service.
Firstly i want to mention that i do NOT live in the USA nor i do NOT have acces to their, US, apple store.
Well i do not know how apple or YOU manage the store, and a [..]
8:24 am, November 9, 2014
I know I've seen this all over the forums and I've tried all the suggestions but I'll ask again.
I am trying to use the Android version of the SWTOR Security App for 2 factor authentication on my L [..]
8:24 am, November 5, 2014
It appears for some odd reason I keep getting everytime I log in, a request for one time password...
Someone told me in game that Bioware is forcing this on users both FTP and SUBS to get [..]
8:24 am, November 2, 2014
I just bought a new computer with the same version of windows as before. Every kind of download is working well, with speeds such as 1,5 mb/s. I just downloaded the launcher and the launcher [..]
8:24 am, October 30, 2014
Ok, so I have had the security key app for a while. I'm not asking about the code to activate it or anything like that. But, today 10.29.14 I couldn't sign in to swtor. It turned out my security key w [..]
8:24 pm, October 21, 2014
So, just today I subscribed (yay :jawa_biggrin:)
Problem is...I can't make a security key (can't find my serial number and the mobile app DOESN'T work at all.
So...every time I want to log into the [..]
8:24 am, October 16, 2014
Hey there. I'm a freshly returned subscriber. I thought I would secure my account a little more, by using the mobile app security key generator.... after trying to find the information button several [..]
8:24 pm, October 12, 2014
I resetted the bitraid folder, made all not read only, searched for viruses, closed other applications, closed antivirus and firewall, flushed pc with ccleaner, and even complained on my internet prov [..]
8:24 am, October 10, 2014
Hello, I have a subscription of 60 days from a code card. This is my CC history:
10/10/2014 In Game Achievement Coin Grant 20 725
10/08/2014 Weekly Pass: Operations -240 705
10/05/2014 In Ga [..]
8:24 pm, September 29, 2014
Hello, I recently lost my Security Key and I wanted to buy a new one, and after checking in the store and in google, found out that it isn't available for sale so I wondered if it was posible that it [..]
8:24 pm, September 26, 2014
like the title says i didnt get any. i use 2 months pre paid card and im supposed to get 500 cc when i first register game time and 500 more after 30 days of time used. i have 24 days left and didnt g [..]
8:24 am, September 26, 2014
i have two mobile phones, can install the security apps on both phone ? or i can only have one phone using the security key apss
8:24 pm, September 23, 2014
Using the Android App, I opened the security key and the black number at top was on a black backdrop. I managed to fix this by rotating my phone and viewing it in landscape mode. It seems to me that [..]
8:24 pm, September 18, 2014
Last time when Apple brought out a new iOS, the security key app didn't work. Is there any trouble now? Since they did launch iOS 8.
Please don't troll this thread, want an honest answer here.
8:24 am, September 8, 2014
i was playing a few hours ago. i logged off. tried to log back on and the launcher says login failed. it says username, password or security key may be incorrect. i have tried several times to log [..]
8:24 pm, September 6, 2014
I've made a new account and bought a subscription to post on your forum -- you must respect it and return my money when the things come back to normal
I have an account associated with email on .r [..]
8:24 am, September 4, 2014
Hello all. Trying to set up my security key app on my phone but the app is asking for the 7 digit serial number. Where do i get it? i am on the set up security key on the website but i don't see a cod [..]
8:24 am, August 31, 2014
Hi dear CS !
I try to setup a new secuity key for my account.
After waiting more than 10 minutes for my password mail ( BW maybe you should check your ISP :D ) I enter the 2 numbers ( long and sh [..]
8:24 pm, August 30, 2014
Why do I need an ap to set this up? Not everyone has or even wants a smart phone. I'd like to know why we can't have the key sent to our phone by text? You don't even have where it explains how to get [..]
8:24 am, August 29, 2014
I've heard mention that those people who use app security key and have it linked to the server (??) gets extra Cartel Coins during the monthly subscriber CC reward. I've searched to confirm [..]