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Worst Customer Service Ever
Every time I set a ticket in game I recive the same answer, just a copy-paste, and none of my problem has been solve, for like 4 week the weekly pve.....
Customer Service
BIOWARE ARE FREAKIN KIDDIN ME?!
A week ago I have posted a mail to GM service asking about eventually recovery of items bought by mistake. I had.....
Character unresponive, customer service useless
The game thinks my character is in a restzone. I am in the imperial fleet by the cantina. There are invsisble walls that are keeping him from moving.....
I can't to contact with Customer Service by phone!!
Hi,
I tried for a 3 times running to contact with the customer service by phone (442035642555) and every time the call fall.
There are any.....
Ingame customer service!
Hi there,
I think that Ive been patient alot! I have submitted a ticket 9 DAYS AGO where I mention all information needed to solve my problem........
Customer Service Forum Representatives name change
Greetings everyone,
You may have noticed that the display names of our Customer Service Forum Representatives have been changed and we wanted to.....
Worst customer service ever!!!
Bioware I love the game its fun but your customer service is effing horrible and dumber than a brick. Its not just a minor bug its a class line stroy.....
Where is the Customer Service
So far I have filed like 10 tickets and maybe 1 was resolved satisfactorily. The CSRs keep closing tickets and not giving me a chance to respond or.....
Darth Jadus Bug & Customer service
I am really frustrated with the customer service on this game right now.
I have a level 32 Sniper on Iron Citadel, named Queeg. I have just.....
Terrible customer service. STILL.
This is now the 3rd post I'm having to put in about this, multiple e-mails and in game tickets still have not resolved my issue, and now your in game.....
Two Days Later, Customer Service is Worthless
I don't know what the hell you people at SWTOR are doing. Two days ago, my character, Topknot, had approximately $80,000 credits in his bank. I was.....
Taking another Peek in the Customer Service Forum....
Been gone for about two months after I realized PVP (The main 'hook' of an MMO for me) was unplayable due to FPS issues.
Any Dev or confirmed.....
Consistent customer service please
I basically ran into the same problem as the wife of the gentleman in this thread:
http://www.swtor.com/community/showthread.php?t=272305
I.....
Customer Service is a waste of time
I just wanted to say that SWTOR in game customer service is an amazing failure. I've posted 40 requests for help, bug reports, broken quests, etc......
Companions and Expertise - Customer Service Unhelpful
Hi there,
A fellow player recently told me about something he'd heard at the guild summit, and believed to currently be in game. However I'm.....
Lazy customer service
I hit level 70 valor and did not receive the War Hero title or codex entry. So, after putting in 3 tickets and not having my issue fixed I posted on.....
Need Customer Service Help
I emailed in-game 100,000 credits to my alt, which never arrived. I have put in several tickets for this. I want the credits back. Your dailies are.....
Customer Service destroyed my operations group.
My Ops group has been together doing 8 mans content since release but since 1.2 everything has started to fall apart. Let me explain heres what has.....
Customer service request: connection issues
I cannot stay in the game due to the red X of death. I have had no issues until recently, i will admit i have not played much at all becuase of it. I.....
Bad Customer Service Training
I have been trying to talk a close friend into playing SWTOR. He didn't want to pay $90.00 to start playing a video game (game+60d sub) as he never.....
Never-ending Customer Service Ticket
My last ticket to CS was on 5/09/12, it was closed. Why am i still getting a flashing icon stating i have an updated ticket IF ITS BEEN CLOSED FOR.....
Customer Service tickets keep flashing
Every single time I log into the game, the same two unanswered and CLOSED customer service tickets keep flashing on the question mark symbol. I have.....
Customer service help area constantly shows new updates on closed tickets
For over a month now, probably since 1.2, I've had customer service ticket that show the green envelope icon indicating a new comment, on cases that.....
Customer Service is getting better
For the first time in this game for me a problem was fixed in a very timely manner and I wanted to compliment Bio Ware Customer Service on this......
Customer Service Ticket
I had opened a customer service ticket some time ago, 5/9 it was addressed and closed. but on login it still pops up showing updated with a green.....
Does Customer Service even read in-game messages?
I don't mean to be rude but I found this funny and irritating at the same time. I've been stuck inside the console of my ship for about half a day.....
Customer Service, You Renamed the Wrong Guild
Here's a funny story, Customer Service renames the wrong guild.
Some background might be in order.
I run a Republic side guild named the.....
Customer service not helping me!
I have not yet got my problem resolved, and i am still being blamed for the issue even though it is not a problem on my end. I have only problems.....
Customer service ticket reply mails have no date
Just to mention it, when a CSR replies to an in-game ticket by mail, the mail does not have a "Date" header. That's pretty annoying since it tends to.....
Where is customer service?
Hello, I left tickets in game and wrote and email to CS hours ago.
I just want to check you guys are here and that you received my ticket.
.....
Customer Service Support, wth?
So... ever since I transferred to the sever "The Bastion," I've found that I've been getting reported for the most stupid things ever. There are one.....
Where is french customer service ??
hello
All is the tittle..
Customer service are slackers!
I have a ticket up over a day and you have not even done anything about it.
bet there's a game master doing nothing when he should be looking at.....
Where can I make a comment about customer service?
I've had interactions with some agents customer service (through the ticketing system) and I have some feedback which could seriously prove useful.....
Where is my customer service?
I put in an email to customer service support about a month ago maybe a month and a half now concerning infraction points on my account. I still have.....
Customer Service and Quest Bugs -_-
With subscriptions, and the current number of active members, EA rakes in approximately $9,000,000 a month (being very liberal, here) after taxes,.....
A note about "Customer Service"
Well like thousands before me I am on the verge of cancelling my subscription to one of the best MMO games I have ever played. All my life I have.....
Customer Service not reading tickets... again.
I know I've posted this before, but I have another example of the WONDERFUL CSRs lack of reading comprehension. Here is my original ticket:
.....
Customer Service tried...
So my character is bugged and isn't able to log into the server at all. Still shows up as online so I can't log on to ANY other characters either. I.....
Lowered Quality Customer Service and Bugs
Posting this forum because of what seems to be a continually decreasing level of quality in both customer service and in the overall game experience......
Customer Service, will you please start answering people's threads?
Instead of users having to do it for you?..
Worst Customer Service Ever!
I understand that this game is going free to play. I also understand that it hasn't as of yet, and I have been paying for my account for over a.....
Too Customer Service
Ok you need to listen ans listen up good.
Server : Dalborra PVE - Australian server
Issue : Level 50 war zones do not work.
who it effects :.....
Customer Service ticket time frame?
How long does it usually take for a CSR to respond to one of my tickets?
I've logged a ticket on 10.13.2012 and I have still not received a reply......
PLease hire more customer service!
I don't like complaining, but it seems like your employees are overworked when it comes to answering tickets. I've had a ticket open for over a.....
for customer service
are in game support tickets being answered?..
No customer service response
Ticket opened 10/13. Closed today with the only response being an email saying nothing about fixing me being gated on a quest.
Fix it today...
Does Customer Service needs support?
Hello Customer Service.
I have been waiting for a response to my ticket since 22.10.12 and I have enough.
Back in the good times when Customer.....
Fix my customer service
I am having an issue with my customer service, where by my complaint about being unable to play HM Explosive content and Terror from Beyond on my.....
Customer service response time
How long does it take for Customer service to reply back to you on average, i sent a email last Tuesday i think and yesterday but still no reply. Any.....
Question for Bioware/EA Customer Service/Relations
Note: I am a player on the only West Coast PVE server.
Why should I continue to pay for your game?
Sure, the game is entertaining, but it is.....
Poor customer service
Recently a friend of mine had to reinstall the game due to some OS reinstall and when logging the game asks him one of the security questions he.....
Crappy Customer service.
I put in a ticket a week ago. My issue is that my quest "Darth Zhorrid Arrives" will not complete. I am stuck there and since it is a story quest, I.....
File complaints with the BBB if you are truly annoyed at the lack of customer service
I made many attempts to contact Bioware regarding my issues, they have ignored all of them and made it incredibly difficult to contact a.....
Customer service is a joke
I got locked out of my account for failing to provide the answer to a security question that I never provided an answer before. I tried sending a.....
In game customer service
I have two open tickets in in-game help. No response from customer service yet.
12/09/2012 ticket number 7312553
12/11/2012 ticket number 7318590.....
Can A forum Admin Flag This TO Customer Service
i have a ticket that's been pending for 3 weeks now, i have rang EVERY SINGLE DAY, waited like 1 hour each time on the phone to get through to.....
Customer Service Issue
I contacted customer service last night regarding a problem with my monthly Cartel Coin amount. I have a recurring 180 subscription, but I am only.....
Well done Customer Service.... AS IF!!!
after a patch on the 12th of December I lost Credits... So I requested in game help.....
TODAY I got a reply saying In game item replacement is.....
Dear Customer Service.
Server - Dalborra
Character Name - J'hellsing
Hi.
I've purchased a lot of cartel packs and with that of course I received a lot of useless.....
Game developers and customer service
When will they admit that there's a problem with some ppl not getting their cartel coins on time. It's so stupid that the game recognizes purchased.....
Bioware, your customer services are a joke.
Right, so I've got a brand spanking new visa card in the mail, but when I try and update my card info I only get this message: We're sorry, but we.....
In game customer service tool not working still.
Has not been working for the past two days for me...
Customer Service Help Request
Ingame and via account is broken for me on two accounts so I guess you broke something and its not me.
I cant add a ticket.
Cheers..
My customer service nightmare
I want to give BioWare money, but I can't.
I'm 13 phone calls deep. The first few times the billing department was having computer problems, then.....
Contact Customer Service not working
Am I the only one who can't seem to get a message with the contact customer support link from the website?
I have something to say that will.....
Customer Service Helpline
Im from Singapore. I have been calling the helpline given Australia, New Zealand, Hong Kong and Singapore: +800 0246 9273 (+8000 BIOWARE) and it is.....
Lack of customer service
Ok what is your issue customer service ,i dont understand you have to ask me 5 times the same question in diffrent formats just restore my deleted.....
Terrible Customer Service!
Since I came back to this "game" last month one of my characters is constantly prompted to change their name everytime I logout. I"ve named the.....
Feedback on Customer Service
To the team of CS representatives.
I would like to address an issue so that you guys are aware of this. I am slightly disappointed in you guys.....
Customer Service not doing what they should.
Now this isn't the first time I have bought this to the attention of CS and in game support and to be honest I am sick of CS agents not doing their.....
Customer Service ticket no response. 2 weeks.
Ticket Number: 7841008
This is such a serious issue for me and ive not been able to do any operations/HM because of it. Please can somone.....
lost my security key, cant contact customer service
either my 2 yr old or my house keeper lost my security key - now I have no access to my game or account. I called customer sercvice, was on hold for.....
Customer Service - On hold for 30 minutes (International Call)
Hello,
Well...I only want to know if the phone option is really working since I have failed to contact them. I was put on hold for almost 30.....
What customer service? SHOW ME PLEASE!
Hi Customer service,
I purchased 2 x Cartel packs of 5400 coins via paypal. The money was deducted from my account, Paypal shows receipts paying.....
Disappointed with customer service
I pre-ordered two copies of the Digital Deluxe edition and played at launch. I convinced many of my friends to purchase and play the game. I had a.....
in game customer service problems
After I sent opened a ticket regarding not receiving cartel coins, the in game customer service/help center seems bugged. The window showing message.....
Customer Service In Game Ticket
Dear Bioware Customer Service Forum,
How long does it take to get a response on an in-game ticket ? I filed a ticket this past Tuesday and have.....
customer service =pricing
check this out when you call custome service from europe
05.02.13 18:39:39 Opkald til Storbritannien - 00442035645481 01:14:04 -168,75 kr haha 23.....
Over a week waiting for a response from Customer Service
A week ago, I raised an in game ticket regarding my purchase of a species unlock from the market (7999467) which has not been activated despite.....
Account Issue customer Service
hi community...
i really like this game and played the the whole republic franchise from the start but at the moment i am a bit mad and frustrated.....
Customer Service help request is broken.
I created an ticket regarding billing and subs where i get this error msg when trying to charge my visa: "Youve experienced error code NU2001. "
.....
Bio/EA Customer Service failing Us
Bio and EA
Do you forget that we pay your bills? Maybe you wont read all the msgs but if you do this is another warning from the sub member.....
I can not remember having a worse customer service exp
than this, still on hold after 1/2 hour of waiting, everything about this game is half assed...
Is there any customer service left in this game???
I've posted a ticket in-game over a week ago, and have not heard anything from anyone at all on the status of my ticket.
..
Hopefully a post.....
worst customer service/performance in any game ive played recently
not worth making a real post for this but whoever works on this game should be ashamed, your work is subpar and barely passable as a working game,.....
Customer service sucks...
It sucks even if your a Subscriber... I been on hold now for like 30 minutes just so I can take off my security key since I reset my phone and you.....
Customer service phone number
I have called customer service about 4 times and gotten random people who don't even work in bio ware or swtor. I just forgot my security question.....
Customer Service Ticket in Regaurds To Cartel Items. And copy of the response..
I sent in a ticket to notify the debuggers about a problem currently existing with the "Inventory unlock module (account)" meaning account wide......
Hire More Customer Service Representatives!
Just over a week ago I decided to come back to the game. I was unable to get my original account back because I did not have time to wait for hours.....
How to do customer service
Now after several ingame tickets, posts on the forums and rants on facebook/twitter, also an infraction later it took a CUSTOMER to answer a STAFF.....
Codexs and Customer Service
So at the beginning of the year I places tickets to have codexs awarded to toon since they could not be obtained or where bugged. There were a couple.....
Is customer service Broken?
Cant lock in and cant get anyone on the phone. Bloody thing is asking for my pets name and I never setup that question...
I can not call customer service.. Bye bye Swtor..
Before i can buy cartel coins and i can subscribe but now:
When I try to subscribe with my credit card:
*Error is*: We're sorry, but we.....
Arm wrestling Customer Service
I have jumped through the hoops of the automated service. I have followed the instructions of automated e-mail in game ticket and help topics. I.....
major customer service fail
So a few days ago i was surfing the web and letting my companions do crew missions, i had the legacy page open because i was looking something up,.....
Terrible customer service
Our old nobody helps ... that **** costumer service.
We pay without being able to play without being able to access the account, because one of the.....
US Customer Service
So my girlfriend couldn't log into her account because she was asked a security question she didn't pick. She then tried to log on through the.....
Yay for customer service, with one small caveat...
Just wanted to say that I had a great customer service experience just now. Although the number listed at http://www.swtor.com/support did not work.....
Customer Service April Fools
So there is apparently only a certain amount of cartel coins you can buy before a "hold" is put on your account by EA. Thank you for telling me you.....
Cartel coins and customer service
Lets get the basics out of the way...
I am someone who has bought cartel coins in large amounts. Yes
I am someone who has tried to contact.....
Why Customer Service Lies Bioware
http://www.swtor.com/community/showthread.php?t=618396
This sticky was not updated on April 5, just the title updated to pretend stuff has.....
Customer service via telephone
Do any of these people know how to answer ? 80 mins waiting now... is this some kind of JOKE?..
Customer Service does not know when account and billing department opens.
To Bioware and swtor staff,
I know this maybe a common error, but it has happened twice already. I am a player from Australia and trying to.....
Who is the 3rd pary company running customer service?
I am curious to know who the 3rd party service is that runs the customer service by phone. I doubt its in house, I used to work for Verizon CS years.....
Removal of threads on Customer Service forum
Have you sunken to a new low? Are you now removing threads without even responding to it? WHERE IS THE CUSTOMER SERVICE OF THIS GAME?..
BioWare- Pathetic Customer Service/Visa doesn't work
Hello,
first of all i would like to say you are bunch of *******, specially those from EA. I have paid subsciprion for 3 months, i have bought.....
customer service....
Okay, i know your ignoring my post because you don't know what to do about it.
Basically you made a mistake took my money and are unable to do.....
Thanks Customer Service!
On the spur of the moment I decided to update my iPhone3G to an iPhone 4s...and forgot to de-authorize the authenticator app.
Fortunately it was a quick and easy fix--thank you August for going abo..
State of customer service
here goes my rant :rak_01: i am a returning player (started playing on release) and am saddened to see the state to which the so called customer service has become , the general line seems to be "..
Trolled by Customer Service
Nice job, but please don't do it again.
If there is a customer service supervisor, please read the tickets, the responses, and the representative's name to understand...
Cannot Create Customer Service Request In Game
I have tried 3 times to submit a Customer Service Request in Game, and each time has failed.
A couple of minutes after submitting the original request, the search window goes to a message that re..
Poor Customer Service Experience
I have happily been paying the $14.95 per month subscription while playing SWTOR, however before traveling overseas I went online and deleted my credit card off the billing system and when i returned ..
Extremely disatisfied with customer service.
Alright, I'm going to be painfully blunt: I am ticked off right now. Ordinarily I don't raise a fuss, even when I feel cheated or ignored; but in this case, I'm going to make an exception.
Ticket..
Customer Service Joke. HK-51 Issue.
I posted an ingame ticket on Jul 5 about unlocking HK-51 on my level 52 Juggernaut and how he came without armor and no mail with armor. After 4 days, I get a response from CSR stating that unlockin..
worst customer service
another patch, another month, still nothing has been done about the bug that's keeping me from getting any flashpoint bosses into my codex. I have done everything I was supposed to do, submitted ticke..
Hello Customer Service!
I couldn't find a way to include a screenshot of my problem ingame. The problem should be easily visible. Thank you!
Please attach this to my ticket http://i.imgur.com/ciu8UJj.jpg..
Customer Service - Character Name Issue.
Hello Customer Service,
Please help me out.
Asia Pacific Servers are about to be merged into West Coast North America, so I transferred one of my Asia Pacific Toons to a European server that I a..
Customer service joke
I'm in Australia and just rang overseas for support and I get a message saying my wait time is 10 minutes are you friggin serious!! I hung up as it would cost a fortune can someone from customer servi..
Pathping provided for Customer Service help
I got this yeaterday and this morning had 4 d/c and 2 of those crash to desktop:
Tracing route to 159.153.92.28 over a maximum of 30 hops
0 192.168.1.6
1 192.168.1.1
2 10.240.180.33
3 ..
Contacting Customer Service
This is very confusing, I cannot seem to find any way to email customer service to recv my confirmation email?
I ordered the Physical Security Key, was billed for it and status shows as "charged&..
US customer service number not working.
Like the title says. I have tried to dial the 855-345-2186 number from 2 different cell phones and a land line and it is giving a half ring and then goes silent until it simply hangs up...
Character stuck on planet loading screen. Customer Service will not respond.
Hello. I am currently having a problem with one of my characters "SliggXx" on the Pot5 server being inaccessible. When I try to log in, the screen is stuck on the planet lading screen indefin..
Customer Service 101
Please, would like to see in the near future that customer service speak proper English when talking to subscribers over phone. Their accent is too thick and can barely understand what they're saying...
help, customer service bugged
Greetings,
Customer service is currently bugged. The bug occurs when you report that your refer-a-friend referral didn't get counted so neither you nor your referral get their promised items. The bu..
why is your customer service so bad?
Your in-game customer service is terrible its constantly, responded with the same copy & paste response, or left untouched.
Your forum responses are few and fewer,whilst ignoring feedback from..
Please get some better customer service
I have phoned and put tickets in and I have never had a problem get fixed on this game, I've had problems on other games like WoW, LOTRO, FFXIV and the problems have been bigger on those games and the..
Having issues with Customer Service on a big issue
Ok, so I've submitted three tickets about a problem I've had in-game, and I've received bs responses from Stuart and Patrick from Customer Service.
My issue is that a roommate of mine gained acc..
Trouble with character and Customer Service
I sent in the following ticket with this explanation:
My character Rooki stopped doing her interactions so I logged out of her. the screen took a very long time, over 10mins so I ctrl/alt/del to g..
Fantastic Customer Service
Trying to change my subscription, but gets an error. Happens when I push the different "buy now" options (30, 60, 90, 180 days).
So....
I call the fantastic customer service and tell the..
@ Naugor | BioWare Customer Service - Forum Support
Hier →→→→→http://www.swtor.com/de/community/forumdisplay.php?f=12
wartet man auch auf eine Meldung vom Support, und das schon lange. Beehre uns doch mal mit deiner Anwes..
Request Customer service help please
Hello I had recently submitted 2 tickets this week on a Act of discrimination that I had to endure. I have yet to get customer service help. Should I submit another ticket with a request for Dev/CS he..
I need some assistance from Customer Service.
I opened a ticket in game but I wanted to post it on the forum as well.
Yesterday I sent 10 million credits from one of my toons to another. I went on the second toon, got the mail for the credits..
Customer Service Ingame online times
Hey, I just have a quick question. What time does the customer support answer tickets to players? (GMT, Europe)..
Failure of customer service
What is SWTOR customer service for?
I have been so put off by this games customer service i am apprehensive of ever contacting them again, maybe that is the intention of bad customer service.
Iss..
Hey customer service!!!!!!!!!
How about some service around here! What is your problem?!?! Why can't I get a response to my ticket? Ticket 11059869. I WANT A RESPONSE! NOW!
I'm trying to do a class mission here and I cannot progr..
Signifiacnt Customer Service Issues
I have sent several emails to get account sanctions lifted against my account, and it seems I'm not getting anywhere.
Two of my characters have been subjected to forced name changes with a notifica..
Creating customer service ticket!!
HEY BIOWARE, it's been three + days where many of us can't retrieve a server list! On top of that, we can't create a help ticket because it requires in game access. Then there's your call center which..
Customer Service: Server Log - need resolution
I have been unable to retrieve a server list for about a week now. I followed every step posted by bioware to fix this issue and after all the solutions, not only did they fail, but now my log in wind..
Customer Service Droids, Please Help!
Hello!
Im in quite the situation, you see im trying to recover my old account, i know all of its details but i lost its security key.
So far the only way i saw was to contact customer service via ph..
just need to talk to a customer service rep...not a automated response droid
hi...im etherious
im getting really mad here...i have had the same in game ticket for almost 3 weeks about a restoration of 3 crew skills (artifice, archaeology and treasure hunting) and when i decid..
Not receiving Complimentary CC and Customer Service is being unhelpful :/
I am not receiving the CC that comes with my subscription. So I submit a ticket. I get a response that says "For your security, all Account related issues are handled over the phone." So I cal..
Unhappy with customer service.
I don't know why I even bother with creating this forum post, but here it goes.
Like so many others I do enjoy farming achievements rather then jumping around in the fleet, and it gets on my nerves..
Horrible Customer Service
After this weekend I will no longer be subscribing to Old Republic. I have had a Customer Service Ticket open for over 72 hours. It is absolutely unacceptable to have a ticket open that long. I'm not ..
Unable to phone in to Customer service none of the phone numbers work that i tried
what is the latest number to call to if you are not from Germany/france/US/England..
Sorely dissapointed in customer service
Hi, I came back to SWTOR to give it an earnest try after I recently quit WoW. I decided to go all in, paid for a reoccuring subscription, even bought the big 5500 cartel point packagae, I got the digi..
TOR Customer service is a farce
It is complete crap that when I call customer service regarding a valid complaint the rep only reads from a script then when I ask politely to speak to a manager they just hang up on me. I have called..
Thank you BW Customer Service
Hi,
I would like to send my best regards and thank BW customer service (especially Mike and Matt) for their support in solving a specific problem that was generally my fault. It was done in the bes..
Sad state of customer service
When was the last time someone from cust service replied to a problem here? When was the last time someone received an in game meaningful response to a problem? All I get is automated answers which ha..
The great Laggggggggggggg............... Please respond Customer service!!!!!!!!!!!!!
The lag issues that have been happening for the last 3 weeks is happening more frequently and more often day by day. I would like to know if there is a known issue on your side? I've already had my i..
Customer service here...
So i had 2 tickets open, 1st was regarding monthly cartel coin grant for being subscribed, 2nd me buying wrong underwolrd chest for token. I get 2 emails, each for one ticket. 1 email regarding cartel..
Customer Service experience
I called the Customer Support number today because of an issue with my subscription.
My hold time before speaking to a CSR was less than a minute.
I spoke with two separate CSR's, and both of them s..
Worst customer service in my life. BE WARNED!
I literally just had the worst customer service experience in my entire life. I can't believe a game with Lucasarts and Bioware would be so terrible at helping someone. So what's the story?
I'm a ..
Very unhappy with Customer Service
So, I have not played SWTOR for a while (still pay for it) and decided to check out the cartel market items.
I purchased the 600k escrow wondering what it was for (450 coins). I looked at the descr..
Does Customer Service actually do anything besides say....
"Sorry, but there's nothing we can do to help you?" That seems to be the company line. Not only do tickets take days and days if not a week to get answered, but it seems like anytime I have a ..
Launcher Problems; Launcher Guide in Customer Service doesn't help.
Don't you dare tell me to go to Launcher Troubleshooting Guide Updated: 19/11/2013 because none of that **** advice is helping.
So I've been trying to re-download this game for a day and a half n..
Customer Service and Quality Assurance are "bugged"
I have had two issues in the past week occur in game, reported each, and had both issues bounced by CS and QA respectively, citing that it is the other departments problem.
My guild conquered a p..
Unable to Post out of Customer Service
I've encountered this issue for quite a while now. I've done logging and relogging. Nothing happens. To be more in-depth: When I click on "Post New Thread", the forum comes up with an error me..
Customer Service is great, really. The greatest support service i've ever seen.
Don't be shy to call to them. This guys/girls very kind, patient and helpful. Damn, I'd like services in my Mother Russia to be like this one. They even don't care about my very dirty and lame English..
In-game customer service dissatisfactory
I put in a help ticket for one of my characters, Aemmatwo, TWO DAYS AGO, and have still not recieved a response. The other MMOs I've played have had much faster customer service, and even live people ..
My group killed Lord Djanistak and no loot dropped, Customer service won't help
I've opened several tickets in game about this: 14184294, 14190624, 14197951. Myself and six other people grouped up to kill this Lord Djanistak on Tattooine. As you should be aware, Commanders drop ..
Customer Service - ToFN PvP Arena players urgently need your help and attention!
A single person is ruining today's and y-days RPvP games, switching between Republic and Imperial characters then queuing rated without any gear. Then he either leaves the game or stands around not co..
Unable to contact Customer Service
Greetings,
I was trying repeatedly to contact the Customer Service (as instructed on http://www.swtor.com/support) but without any success.
My country of residence is Russia and I was trying to ..
Character stuck, unable to play for two days, still waiting for customer service.
ill be quick to get the point and then leave details underneath. i can login to my account and play swtor with all my characters but one, everytime i try to load this specific character my game locks ..
In-game Customer Service Portal and Sprint not working
A recent returned old subscriber, having renewed subscription. All fine till this morning.
Website and game log in show me as a subscriber. Sprint now does not seem to work on all accounts. The in-ga..
Hacked and NO help from customer service!!!
My account was hacked and my items/characters deleted by my ex girlfriend. I put in a ticket 4 days ago and still have not received a response. I have been playing since the beta and am a paying subsc..
Please close the Customer Service section!!!!
It's been a very long time since we have seen any CS forum help it's becoming flooded with people asking for help on certain problems and no response either Bioware gave up on this thread or just don'..
Has customer service been outsourced
Has customer service been outsourced... Maybe to Asia??
They seem less helpful now, more rude, have no understanding of the game... The rudeness seems to get worse when you correct them on how the ga..
Is Customer Service on The Bastion Broken?
I went to report *another* gold spammer and got a vague "could not complete request" error. I went to the CS window in game, but the window just says "Updating 0%" and does nothing else. I can close..
Horrible and Inadequate Customer Service so far...
I opened 2 tickets, 2 days ago... haven't received a response on the 1st one as of yet. The 2nd one I received a "We appreciate your suggestions and ideas, please post them in the appropriate section"..
Customer Service / Lack of Response now the standard?
I am a bit confused.The events:
14 months or so (give or take) the automated CEO change system went into effect internally in our guild and our guild was "lost" to a player we had no contact with.
C..
Horrible In-game Customer Service.
I submitted a ticket 3 weeks ago in order to restore my juggernaut Deyvon on the Harbinger, and have not gotten any response back. Ticket has just been sitting there open. But when I submit another ti..
Boken Boss and BW Customer Service does nothing...
Master n Blaster wiped my raid group by completely covering the ground in circles and killing everyone, I have a screen shot I put in a bug report, and an Item/Loot report but I get nothing from CS th..
What Customer Service
After a year or more of quitting this game because every time a patch came out it would break my game. Having had to rein install it over and over again and taking a week to do so, that out of a month..
The apparent lack of customer service in this expansion is appalling . . .
I find it interesting that when it was decided there was an issue this week with the cartel slot machines that was remedied IMMEDIATELY, and the machines were nerfed down to the point of being nearly ..
Pathetic/non-existant Customer service response time
When this game first came out I used to recommend it to all and netted you many subscribers over the years. However I now warn my friends against this game, if it were simply the bugs I would not mind..
US customer service quality
Hi,
is the US customer service just as low end as the German one? Here in Germany it is impossible to get any answer other than an automated mail with always the same text. Is this a german phenomeno..
Waiting a week on customer service in game!
I've been waiting practically a week for an answer to an in-game ticket.. getting a little impatient now :/
I've come back from a couple years away from the game to find that my character I used to p..
Customer Service Ticket Error !!!
So I accidentally reported my own guild name, and I am the guild leader. As Stupid as this sounds t was truly an accident because Iw as checking the conquest boards to see how we were doing, however I..
you customer service keeps closing tickets w/o any attempt at resolving the issue...
ok.. so... im going to include the 3rd set of in-game requests that i have made that continually gets closed by your "customer support" team ( i use that term very loosely as it seems you dont care ab..
Customer service comparison: wow/wildstar/swtor
Well I've been playing this game for over 2 months now. I have made a few posts about how much I like it. So many reasons to love it. Previously I have been a heroic/mythic raider in wow for 8 year..
Broken Customer Service
I have opened tickets, I need help, why are you guys NOT responding to my tickets, way to treat your subscribers!
Furthermore, I will post my most pressing ticket request here as well maybe I will ca..
Opened ticket, customer service response? closed it and left it empty.
On 05/12/2015 I won a Trophy: Lance squadron command unit from a world boss. I dont really decorate my stronghold so i decided to give it to a guild mate of mine who was also on the run. I noticed tha..
Deplorable customer service
My account was hacked and banned for "gold farming type behaviors". Lucky me the credit card I had saved for my subscription was also being used in game to purchase hundreds of dollars of stuff I nev..
Issue with link provided by Customer service....
I recently received an in game help telling to me to view this thread http://www.swtor.com/community/showthread.php?=206258. It is supposed to have clues as to how to access the endurance datacron on ..
Dear Customer Service
I'd like to start out by saying that I paid for a 6 month subscription, which amounts to $80.
I've explained my plight too many times than I care to count. And frankly, I'm not going to again.
I'd s..
Great customer service
Hello,
Typically, in the world today, there is no shortage of complaints as well as bad news constantly being projected out for us to see.
This post is to share something that BioWare/EA did right w..
Talking to an actual human being in the in-game Customer Service?
How do I actually contact a REAL customer service representative instead of continually receiving an automated reply that HAS NOTHING TO DO WITH MY TICKET. It is really frustrating that the in-game Cu..
Hopeless Customer Service and Bad Process
I have raised two tickets in regards to account issues relating to having a security code attached to an account. Both were closed without any discussion and with a standard template response.
The se..
In-game customer service been down for about 2 days now...anyone working on this?
I recently bugged the Trooper class mission "Justice" by my own fault, but still stuck...I went to post a ticket about it (I didn't realize Garza was meeting me ON the Justice, I ported back to Corusc..
(character log in loop) Non 855 contact number for customer service
My character is stuck on stronghold log in. Usually i just call the 855 number and they move him to the fleet. However, I moved to mexico and 855 numbers are the only toll free number we cannot call. ..
Expectations of Customer Service and Response Times
I am curious as to what expectations you have as a paying customer, or free-to-play for
a response on a trouble ticket.
1 hour from post, 3-5 hours, 8-10 hours, 12 hours, 24 hours, 36 hours, 48 hou..
Some Customer service!
So I made a Ticket Yesterday involving a mistake made using the Appearance Modification machine on Coruscant.
I hit the confirm button by mistake costing me 792 Cartel coins!
So I make a ticket aski..
Stuck at GSI Orbital Station + bugged Customer Service Help Request ingame.
Hiya.
I have encountered two bugs that truly arrest my development storywise.
1.
I can't progress in the Ziost story, because of a bug:
This is the first time I do the Ziost story missions on this..
SWTOR Customer Service Email
I was emailed this when I never contacted Customer support:
"Hello Luke,
My name is James from Star Wars: The Old Republic Customer Support and I have taken a look into your email.
I'm happy that w..
PvP Decorations and Customer Service
Hey Bioware,
First I'd like to vent my frustration for having to come to the forums in order to try and get this issue resolved. I've tried opening multiple in-game tickets on this matter, but they h..
Awful customer service once again
Opened a ticket regarding a character restoration two days ago (have been away from the game over a year).
Log in this morning to find said ticket has vanished and no action has been taken, so have o..
How to get customer service
Hello,
I required some assistance. It is the first time in years I required some assistance. I opened a ticket in game explaining the issue.
I received a response from Protocol Droid M0-T0 (aka Mar..
Customer Service Assistance Exp?
Hi,
So I've been playing a little over 2 months now and maybe it's just bad luck in the people who have answered my tickets but is it generally the case with SWTOR that they do not actually read your..
Is there anyone working in Customer Service????
I have only been playing this game for about 2 weeks now and the amount of credit selling spam I get in my mail averages around 15-20 a day I have reported all of this for 2 weeks now and no response ..
Customer service and achievements :(
Dear mr. bioware,
what is wrong with the customer service?
a few days ago i submitted a ticket concerning the mind your step achievement in trial and error master mode.
even that i am german i wro..