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Customizable UI, New Warzones and more: Coming up in SWTOR
It seems that Bioware is constantly preparing a bunch of features to be added into SWTOR. Customizable UI, new warzones, legacy system bonuses, guild bank and...more. Reading the title you would expec..
Can the ships be customized?
can they be or is it come as is?
RedFive
..
Worst Customer Service Ever
Every time I set a ticket in game I recive the same answer, just a copy-paste, and none of my problem has been solve, for like 4 week the weekly pve.....
How to quit a custom channel
I made a custom chat channel and I can't figure out the /command to leave it, any help?..
Kira Customization Vendor Locations?
Anyone logged the location of vendors selling Kira customizations yet? This info doesn't seem to be in any of the wikia's I've checked...
Customer Service
BIOWARE ARE FREAKIN KIDDIN ME?!
A week ago I have posted a mail to GM service asking about eventually recovery of items bought by mistake. I had.....
General Customer Support Comment
From reading the forum threads and my recent personal experience it has become obvious there is a serious problem with the way customer support.....
Customer Response Time - Very Good
I recently had a serious issue and it was resolved within an hour of submitting a ticket. :eek:
I just wanted to thank those working behind the.....
Please bring server transfers, and recustomization to the game.
I love this game so far, it really is great, but here i am playing on a server after restarting my character to play with some old guild buddies,.....
Customer Support - ticket response time (non-technical issue)
Greetings,
more than a week ago, i submitted a ticket about non-technical issue (on behalf of larger group of players).
Ticket contained all.....
Global Cooldown UI Customization to be available soon
The UI changes concerning "global cooldown" animations that have been implemented in Patch 1.1.2 were found confusing by a large number of players. As a result, BioWare decided to give people some opt..
Character unresponive, customer service useless
The game thinks my character is in a restzone. I am in the imperial fleet by the cantina. There are invsisble walls that are keeping him from moving.....
I can't to contact with Customer Service by phone!!
Hi,
I tried for a 3 times running to contact with the customer service by phone (442035642555) and every time the call fall.
There are any.....
Ingame customer service!
Hi there,
I think that Ive been patient alot! I have submitted a ticket 9 DAYS AGO where I mention all information needed to solve my problem........
Customer Service Forum Representatives name change
Greetings everyone,
You may have noticed that the display names of our Customer Service Forum Representatives have been changed and we wanted to.....
Worst customer service ever!!!
Bioware I love the game its fun but your customer service is effing horrible and dumber than a brick. Its not just a minor bug its a class line stroy.....
Where is the Customer Service
So far I have filed like 10 tickets and maybe 1 was resolved satisfactorily. The CSRs keep closing tickets and not giving me a chance to respond or.....
Darth Jadus Bug & Customer service
I am really frustrated with the customer service on this game right now.
I have a level 32 Sniper on Iron Citadel, named Queeg. I have just.....
Terrible customer service. STILL.
This is now the 3rd post I'm having to put in about this, multiple e-mails and in game tickets still have not resolved my issue, and now your in game.....
Two Days Later, Customer Service is Worthless
I don't know what the hell you people at SWTOR are doing. Two days ago, my character, Topknot, had approximately $80,000 credits in his bank. I was.....
Taking another Peek in the Customer Service Forum....
Been gone for about two months after I realized PVP (The main 'hook' of an MMO for me) was unplayable due to FPS issues.
Any Dev or confirmed.....
Consistent customer service please
I basically ran into the same problem as the wife of the gentleman in this thread:
http://www.swtor.com/community/showthread.php?t=272305
I.....
Certificate authentication failed, please contact customer support.
I just started receiving this error message. It started happening after swtor desktop crashed on me again. Now every time i try to run the game i get.....
Customer Service is a waste of time
I just wanted to say that SWTOR in game customer service is an amazing failure. I've posted 40 requests for help, bug reports, broken quests, etc......
Companions and Expertise - Customer Service Unhelpful
Hi there,
A fellow player recently told me about something he'd heard at the guild summit, and believed to currently be in game. However I'm.....
Lazy customer service
I hit level 70 valor and did not receive the War Hero title or codex entry. So, after putting in 3 tickets and not having my issue fixed I posted on.....
Need Customer Service Help
I emailed in-game 100,000 credits to my alt, which never arrived. I have put in several tickets for this. I want the credits back. Your dailies are.....
Customization
Auf dem PTS bekommt man mit lvl 10 eine von 3 Aric Jorgan Customization, zb diese:
Bild Aric Jorgan Customization.....
Custom UI
What I want to know, and it wasn't addressed in the video, is will I be able to move the PvP unit frames when I do WZ's in 1.2? I would like to be.....
UI Customization sharing question.
Where do you put the file (or link?) when someone shares their custom UI with you?
example: http://dl.dropbox.com/u/21909938/Moar%20UI%202.xml.....
Focus/Rage - Customizing BM still?
Fellow guardians/warriors, are you all still using the power/surge enhancements and mods pre1.2 in your BM now? Specifically the Advanced Adept.....
Serious Customer Support Problem
Good morning. I'm hoping to receive a better response here in a public forum than I have received via the email support system. I have opened 3.....
Customer Service destroyed my operations group.
My Ops group has been together doing 8 mans content since release but since 1.2 everything has started to fall apart. Let me explain heres what has.....
I don't have the folder to find where my customized ui is.
I looked over different instructions on how to get there, but I just don't *have* the folders. I have tried looking for the Local folder (running.....
Customer service request: connection issues
I cannot stay in the game due to the red X of death. I have had no issues until recently, i will admit i have not played much at all becuase of it. I.....
How BW CS takes care of customers who can't play due to THEIR programming
I had the crash to desktop issue since 1.2 and it only got resolved in the patch last week. I lost out on 3 weeks of gameplay. Specifically I.....
screenshots of custom sets?
Is there any site with a good set of photos of the various custom sets? I'm about to hit 50 and trying to find a good look. This guy is an alt and I.....
Bad Customer Service Training
I have been trying to talk a close friend into playing SWTOR. He didn't want to pay $90.00 to start playing a video game (game+60d sub) as he never.....
OR.NET's Custom SWTOR UI Portal
I know we've been quiet for a while now, features wise, here on OR.NET but we have a pretty stuffed workbench and.... today, one of the features we planned on adding, it's done - The Custom UI Zone. T..
Never-ending Customer Service Ticket
My last ticket to CS was on 5/09/12, it was closed. Why am i still getting a flashing icon stating i have an updated ticket IF ITS BEEN CLOSED FOR.....
Ingame Customer Svc Alert
Anyone know why, that after a week since my last /bug report the alert refreshes every time I log in or switch characters.
I get the green.....
Customer Service tickets keep flashing
Every single time I log into the game, the same two unanswered and CLOSED customer service tickets keep flashing on the question mark symbol. I have.....
Customer service help area constantly shows new updates on closed tickets
For over a month now, probably since 1.2, I've had customer service ticket that show the green envelope icon indicating a new comment, on cases that.....
Customer Service is getting better
For the first time in this game for me a problem was fixed in a very timely manner and I wanted to compliment Bio Ware Customer Service on this......
Hard to see companion customization previews
For previewing companion customization at the vendor on Balmorra, I ctrl+left clicked on them, but the full-body previews are so small it's hard to.....
Customer Service Ticket
I had opened a customer service ticket some time ago, 5/9 it was addressed and closed. but on login it still pops up showing updated with a green.....
Does Customer Service even read in-game messages?
I don't mean to be rude but I found this funny and irritating at the same time. I've been stuck inside the console of my ship for about half a day.....
War Leader Set Bonus vs Customs w/ Augments
Hi everyone,
What do people think about the tradeoff between the War Leader (http://www.torhead.com/item-set/f9YRofk/rakata-war-leaders-gear) 2x.....
Companion customization
I tried to customize Iresso at the Belsavis M 505 vendor, I had enough credits for it is grayed out. Can you tell me how to do it or what needs to be.....
Is there any customization where Doc doesn't look like an old perv?
I mean why can't we romance someone like Master Relnex? You know, someone whose sausage mustache doesn't tickle my character's nose whenever I talk.....
Customer Service, You Renamed the Wrong Guild
Here's a funny story, Customer Service renames the wrong guild.
Some background might be in order.
I run a Republic side guild named the.....
Customer service not helping me!
I have not yet got my problem resolved, and i am still being blamed for the issue even though it is not a problem on my end. I have only problems.....
Can Customer Support do...anything or are they here just for the looks?
Well, I'am not usually a whiny person, I do know how a Customer Service works in a mmo game however, more over - I was a Game Master and a Leader of.....
Custom UI's
I've seen several custom UI's available to download but I thought addons weren't allowed on this game. Can anyone please give me a little clarity to.....
Customer service ticket reply mails have no date
Just to mention it, when a CSR replies to an in-game ticket by mail, the mail does not have a "Date" header. That's pretty annoying since it tends to.....
Companion customisation vendor (temple)
Hi wheres temples customisation vendor situated at :)..
Stupid customer support
Are you retarded? I mean seriously when 140+ people are in Denova. Everyone is yelling about the lag in general chat. this response below is not.....
Customer Support: Delayed Email Responses & Phone Service Currently Unavailable
Hello everyone. Customer Support is currently experiencing an issue that could cause a delay in responding to players via email.
This will not.....
Where is customer service?
Hello, I left tickets in game and wrote and email to CS hours ago.
I just want to check you guys are here and that you received my ticket.
.....
ok if wtmy problem doesent get fixed soon swtor lose a customer
i pay 15 dollars a month havent even been able play this whole month because whenever i download the latest patch it keeps freezing on the main.....
Customer Service Support, wth?
So... ever since I transferred to the sever "The Bastion," I've found that I've been getting reported for the most stupid things ever. There are one.....
Where is french customer service ??
hello
All is the tittle..
Customer service are slackers!
I have a ticket up over a day and you have not even done anything about it.
bet there's a game master doing nothing when he should be looking at.....
Where can I make a comment about customer service?
I've had interactions with some agents customer service (through the ticketing system) and I have some feedback which could seriously prove useful.....
Where is my customer service?
I put in an email to customer service support about a month ago maybe a month and a half now concerning infraction points on my account. I still have.....
char customization
i have looked on the space station and i see no sign of a place to customize your character after creation, ya know, like a hair cut or add/replace.....
Confused about customization
Hello everyone!
I've been playing for a short while now and I love the game. There's one thing that confuses me though :o : appearance.....
Custom Armor Questions/PvP and PvE Gear
Greetings,
I'm a causal gamer who picked up the game a few weeks ago and have fallen for it hook, line, and sinker. It looks like there's some.....
Customer Service and Quest Bugs -_-
With subscriptions, and the current number of active members, EA rakes in approximately $9,000,000 a month (being very liberal, here) after taxes,.....
Quickbar Customization Problem
Over several sessions, I have not been able to drag abilities from the abilities list to either of the quickbars. A while back it was possible, and.....
Changed Customization!?
One of my character's has had his customization of his "visor" for his racial changed somehow. Happened with this latest patch. More info or knowing.....
I can't believe customer support!
It's actually quite fantastic :D
I learn't the other day that I had bought the wrong war hero chestpiece several days before, so i sent in a.....
Upgrading PvP items that you've customized
Does anyone know how it will work for me when I want to get my Elite PvP Rifle even though I have pulled the mods out of my warhero level weapon and.....
Monthly payment changed for EU customers
I noticed last payment charge (monthly) was taken in euros (Subscription invoice). Did anyone else notice this?
I have been paying monthly in USD.....
A note about "Customer Service"
Well like thousands before me I am on the verge of cancelling my subscription to one of the best MMO games I have ever played. All my life I have.....
Customer Service not reading tickets... again.
I know I've posted this before, but I have another example of the WONDERFUL CSRs lack of reading comprehension. Here is my original ticket:
.....
Viewing Companion Customizations
Hey everyone,
I'm having a problem viewing the companion customizations in the game. I hold CTRL and right click to view the customization and.....
Why I'm quitting - Terrible Customer Support - Gametime Lost
After one week of having the game, I receive an email stating that I have been banned for using third party software against the TOS.
First I.....
Customer Service tried...
So my character is bugged and isn't able to log into the server at all. Still shows up as online so I can't log on to ANY other characters either. I.....
HM Kephess drops Kephess Qyzen Customization
Not sure if this is widespread news or not but Kephess drops a Qyzen Customization that is bind to legacy now on HM runs. Screenshot of inventory.....
Lowered Quality Customer Service and Bugs
Posting this forum because of what seems to be a continually decreasing level of quality in both customer service and in the overall game experience......
Customer Service, will you please start answering people's threads?
Instead of users having to do it for you?..
A customer's feedback on SWTOR
I have been going through the forums for quite some time and have found a lot of negativity, demands, inferences and opinions in regards to the game......
Why is there no Armor w/ Expertise that will fit in custom Belts and Bracers?
I am an avid PvP player, and curious why there is no Armor with expertise that will fit into custom (Orange) Belts, and bracers. Why cant you fix the.....
Worst Customer Service Ever!
I understand that this game is going free to play. I also understand that it hasn't as of yet, and I have been paying for my account for over a.....
Too Customer Service
Ok you need to listen ans listen up good.
Server : Dalborra PVE - Australian server
Issue : Level 50 war zones do not work.
who it effects :.....
Customer Service ticket time frame?
How long does it usually take for a CSR to respond to one of my tickets?
I've logged a ticket on 10.13.2012 and I have still not received a reply......
PLease hire more customer service!
I don't like complaining, but it seems like your employees are overworked when it comes to answering tickets. I've had a ticket open for over a.....
No response from EA Customer Support?
I placed a complaint to the online messaging system for SWTOR. I articulated my issues, and asked for resolutions. Instead, I haven't heard anything.....
Where is CUSTOMER NO SERVICE
Tickets been sitting for 5 days now, if you have THIS many tickets to go through,maybe a shut down of the game is in order, FIX IT ALL dont break.....
bioware why do you ignore your customers?
it doesn't take this long to fix these bugs which you have and what's best is you completely blank us..
Custom PvP belt/bracers question.
So I was planning on buying some Battlemaster Gear and swapping out the Armoring and Mods into a custom PvP piece. . .However, I just learned that.....
for customer service
are in game support tickets being answered?..
No customer service response
Ticket opened 10/13. Closed today with the only response being an email saying nothing about fixing me being gated on a quest.
Fix it today...
Does Customer Service needs support?
Hello Customer Service.
I have been waiting for a response to my ticket since 22.10.12 and I have enough.
Back in the good times when Customer.....
Fix my customer service
I am having an issue with my customer service, where by my complaint about being unable to play HM Explosive content and Terror from Beyond on my.....
Customer service response time
How long does it take for Customer service to reply back to you on average, i sent a email last Tuesday i think and yesterday but still no reply. Any.....
Customer Support. That's a joke at this point.
Phone support is a joke. You spend nine hours on hold, just to be told that you need to email or submit an in-game ticket. These forums are a joke,.....
Are F2P customers taking support away from Subs ?
A big issue that us Subscribers are noticing is the terrible in game support since F2P launched same goes with the phone support are these F2P people.....
Question for Bioware/EA Customer Service/Relations
Note: I am a player on the only West Coast PVE server.
Why should I continue to pay for your game?
Sure, the game is entertaining, but it is.....
Poor customer service
Recently a friend of mine had to reinstall the game due to some OS reinstall and when logging the game asks him one of the security questions he.....
E-mail from Customer Support concerning Cartel Coins
For those of you who read these "QQ" threads. Here is another one for you. On November 20, I purchased $19.99 worth of Cartel Coins. However, those.....
Crappy Customer service.
I put in a ticket a week ago. My issue is that my quest "Darth Zhorrid Arrives" will not complete. I am stuck there and since it is a story quest, I.....
File complaints with the BBB if you are truly annoyed at the lack of customer service
I made many attempts to contact Bioware regarding my issues, they have ignored all of them and made it incredibly difficult to contact a.....
Custom support
Hi. why is it inposible to contact a Gm in game? i have waited for a week now and still not got a awnser. can some one plz tell me what's going on?..
companion custom
since 1.52 a i can't customize them or match there outfits yes a subscriber sorry if I missed note where that how works as all must buy that unlock.....
Worst Customer Support Ever!
I have tried to be patient but that has run out! I have tried for a week and a half to try and find out where in the process they are with restoring.....
Mission stuck on Alderaan - Customer Support Deleted my Ticket Text
Hi,
I have the mission "Alderaan Bonus Series". The mission text says "Return to Jeren Organa". The contact appears on my map. When I go to Jeren.....
Ship droid customizations
Are these supposed to be BOP or is it a bug.
Only ask because I got a Republic one on a Imperial toon and want to send it over...
Customer service is a joke
I got locked out of my account for failing to provide the answer to a security question that I never provided an answer before. I tried sending a.....
C2-N2 Customization's
I received 2 of these but I got them on my Bounty Hunter, now normally I would wait 2 days or whatever the time limit is on items from the cartel.....
C2-N2 Target Dummy Customization - BoP?
I opened a blockade runner pack on one of my Empire toons and got this. Why on earth is this bind on pickup instead of legacy? Completely worthless.....
In game customer service
I have two open tickets in in-game help. No response from customer service yet.
12/09/2012 ticket number 7312553
12/11/2012 ticket number 7318590.....
Can A forum Admin Flag This TO Customer Service
i have a ticket that's been pending for 3 weeks now, i have rang EVERY SINGLE DAY, waited like 1 hour each time on the phone to get through to.....
Are you ignoring paying customers???
There have been a ton of forum posts about the broken space missions. Only one had the luck to be responded to with a "we will investigate". No rough.....
A general error is driving a loyal customer away
For the past 2 weeks I have been unable to purchase cartel coins, no biggie really I love the packs, but if you don't want my money, no problem. But.....
Customer Service Issue
I contacted customer service last night regarding a problem with my monthly Cartel Coin amount. I have a recurring 180 subscription, but I am only.....
Well done Customer Service.... AS IF!!!
after a patch on the 12th of December I lost Credits... So I requested in game help.....
TODAY I got a reply saying In game item replacement is.....
Dear Customer Service.
Server - Dalborra
Character Name - J'hellsing
Hi.
I've purchased a lot of cartel packs and with that of course I received a lot of useless.....
PvP Armor and Customization
Am I the only one who thinks it's insulting to the players that they can't even take the time to create a new armor look for PvP (and PvE), yet.....
Game developers and customer service
When will they admit that there's a problem with some ppl not getting their cartel coins on time. It's so stupid that the game recognizes purchased.....
Customer Status Bug after dc due to inactivity
Hello,
Passing on an issue I have experienced since F2P went live. If I am disconnected from the world due to inactivity, I am returned to.....
Bioware, your customer services are a joke.
Right, so I've got a brand spanking new visa card in the mail, but when I try and update my card info I only get this message: We're sorry, but we.....
In game customer service tool not working still.
Has not been working for the past two days for me...
Customer Service Help Request
Ingame and via account is broken for me on two accounts so I guess you broke something and its not me.
I cant add a ticket.
Cheers..
Worst Customer Support / Billing Team EVER
Point A)
Support is all overseas
Point B)
Billing Hours of Operation (24/7) 1am-6pm Central Standard Time... and half the time when you call.....
My customer service nightmare
I want to give BioWare money, but I can't.
I'm 13 phone calls deep. The first few times the billing department was having computer problems, then.....
Contact Customer Service not working
Am I the only one who can't seem to get a message with the contact customer support link from the website?
I have something to say that will.....
Customer Service Helpline
Im from Singapore. I have been calling the helpline given Australia, New Zealand, Hong Kong and Singapore: +800 0246 9273 (+8000 BIOWARE) and it is.....
Lack of customer service
Ok what is your issue customer service ,i dont understand you have to ask me 5 times the same question in diffrent formats just restore my deleted.....
Terrible Customer Service!
Since I came back to this "game" last month one of my characters is constantly prompted to change their name everytime I logout. I"ve named the.....
Purple item not customizable
So I bought from the GTM the Force Lord's Vestment augmented. I noticed that it said control right to modify and control left to preview. When I went.....
The worst customer support in the industry
I accidentally sent items to another player after I misspelled my alt's name. I sent in a ticket and thought "this will be an easy fix", but I was.....
Feedback on Customer Service
To the team of CS representatives.
I would like to address an issue so that you guys are aware of this. I am slightly disappointed in you guys.....
Customer Service not doing what they should.
Now this isn't the first time I have bought this to the attention of CS and in game support and to be honest I am sick of CS agents not doing their.....
Customer Service ticket no response. 2 weeks.
Ticket Number: 7841008
This is such a serious issue for me and ive not been able to do any operations/HM because of it. Please can somone.....
Custom Saber form animations
'ello everyone.
First off, I enjoy your game BW, I've been a sub since release.
Just a small suggestion to the BW team, how about some custom.....
lost my security key, cant contact customer service
either my 2 yr old or my house keeper lost my security key - now I have no access to my game or account. I called customer sercvice, was on hold for.....
Customer Service - On hold for 30 minutes (International Call)
Hello,
Well...I only want to know if the phone option is really working since I have failed to contact them. I was put on hold for almost 30.....
Crew Member Customization Authorzation question...
Sorry, but I looked at both imp and rep markets, googled, and asked on general chat. But, I can not find the price it goes for on the market. I want.....
When/Where is the C2-N2 Droid Customization fix?
Okay, the Blockade Pack has been out for awhile and we just seen that people can finally put the Blue-Cyan and Red-Orange Crystals from the later.....
What customer service? SHOW ME PLEASE!
Hi Customer service,
I purchased 2 x Cartel packs of 5400 coins via paypal. The money was deducted from my account, Paypal shows receipts paying.....
Disappointed with customer service
I pre-ordered two copies of the Digital Deluxe edition and played at launch. I convinced many of my friends to purchase and play the game. I had a.....
in game customer service problems
After I sent opened a ticket regarding not receiving cartel coins, the in game customer service/help center seems bugged. The window showing message.....
Customer Service In Game Ticket
Dear Bioware Customer Service Forum,
How long does it take to get a response on an in-game ticket ? I filed a ticket this past Tuesday and have.....
I need help from customer support.
Waiting for a ticket to be answered from an hour and a half ago, after doing a Flashpoint for two hours that broke at the LAST *********** BOSS. I.....
customer service =pricing
check this out when you call custome service from europe
05.02.13 18:39:39 Opkald til Storbritannien - 00442035645481 01:14:04 -168,75 kr haha 23.....
Over a week waiting for a response from Customer Service
A week ago, I raised an in game ticket regarding my purchase of a species unlock from the market (7999467) which has not been activated despite.....
Win 8/ Custom Mouse Mapping Not Working
Hello All,
I just upgraded my HTPC today from Win 7 x64 to Win 8 x64. Everything is running smoothly except for one thing. Now, SWTOR will not.....
Account Issue customer Service
hi community...
i really like this game and played the the whole republic franchise from the start but at the moment i am a bit mad and frustrated.....
Customer Service help request is broken.
I created an ticket regarding billing and subs where i get this error msg when trying to charge my visa: "Youve experienced error code NU2001. "
.....
Unhappy Customer!
My history...
I have been a loyal, faithful, and optimistic customer of Bioware since I purchased my first X Box just to play KotOR back in 2003.
I.....
Where is the Customer Support??
I'm a paying player and one of the perks was in-game support when it was needed. This support comes in the form of a ticket system that can only be.....
Bio/EA Customer Service failing Us
Bio and EA
Do you forget that we pay your bills? Maybe you wont read all the msgs but if you do this is another warning from the sub member.....
This is the worst customer srvice I have EVER
experienced, endless wait on hold...
I can not remember having a worse customer service exp
than this, still on hold after 1/2 hour of waiting, everything about this game is half assed...
Is there any customer service left in this game???
I've posted a ticket in-game over a week ago, and have not heard anything from anyone at all on the status of my ticket.
..
Hopefully a post.....
worst customer service/performance in any game ive played recently
not worth making a real post for this but whoever works on this game should be ashamed, your work is subpar and barely passable as a working game,.....
Droid Customizations
No longer bound permanently, but can't sell on GTN?..
Customer service sucks...
It sucks even if your a Subscriber... I been on hold now for like 30 minutes just so I can take off my security key since I reset my phone and you.....
Customer service phone number
I have called customer service about 4 times and gotten random people who don't even work in bio ware or swtor. I just forgot my security question.....
Customer Service Ticket in Regaurds To Cartel Items. And copy of the response..
I sent in a ticket to notify the debuggers about a problem currently existing with the "Inventory unlock module (account)" meaning account wide......
Customer feedback from a cancelled subscriber
Hello,
I have a little feedback from a customer regarding the game. Whilst I cannot speak to every single detail regarding The Old Republic, I.....
Hire More Customer Service Representatives!
Just over a week ago I decided to come back to the game. I was unable to get my original account back because I did not have time to wait for hours.....
How to do customer service
Now after several ingame tickets, posts on the forums and rants on facebook/twitter, also an infraction later it took a CUSTOMER to answer a STAFF.....
Codexs and Customer Service
So at the beginning of the year I places tickets to have codexs awarded to toon since they could not be obtained or where bugged. There were a couple.....
Character Customization
I've looked on the latest known issues and I still haven't see this one. For a while now, I haven't been able to see my companion customizations in.....
Is customer service Broken?
Cant lock in and cant get anyone on the phone. Bloody thing is asking for my pets name and I never setup that question...
I can not call customer service.. Bye bye Swtor..
Before i can buy cartel coins and i can subscribe but now:
When I try to subscribe with my credit card:
*Error is*: We're sorry, but we.....
Arm wrestling Customer Service
I have jumped through the hoops of the automated service. I have followed the instructions of automated e-mail in game ticket and help topics. I.....
Can't acces swtor or contact customer support
Today my phone died. On my phone I have the app with the security key so I can no longer acces my swtor account. Apperently I was still logged on for.....
major customer service fail
So a few days ago i was surfing the web and letting my companions do crew missions, i had the legacy page open because i was looking something up,.....
Terrible customer service
Our old nobody helps ... that **** costumer service.
We pay without being able to play without being able to access the account, because one of the.....
US Customer Service
So my girlfriend couldn't log into her account because she was asked a security question she didn't pick. She then tried to log on through the.....
US Customer Support line unavailable
Was on hold for 2 hours yesterday and today the help desk number has been busy for the last two hours........
Yay for customer service, with one small caveat...
Just wanted to say that I had a great customer service experience just now. Although the number listed at http://www.swtor.com/support did not work.....
Windows 8-Custom UI XML file saved where please?
Windows 8-Custom UI XML file saved where please?
I don't know windows 8 64 like did windows 7 64, Im wanting to install my custom UI but cant.....
Customer Service April Fools
So there is apparently only a certain amount of cartel coins you can buy before a "hold" is put on your account by EA. Thank you for telling me you.....
Cartel coins and customer service
Lets get the basics out of the way...
I am someone who has bought cartel coins in large amounts. Yes
I am someone who has tried to contact.....
Companion Customization Breaks Gear Preview
I've run into this issue with two different characters with multiple different companions and was curious if this is something that only I'm.....
Why Customer Service Lies Bioware
http://www.swtor.com/community/showthread.php?t=618396
This sticky was not updated on April 5, just the title updated to pretend stuff has.....
Customer service via telephone
Do any of these people know how to answer ? 80 mins waiting now... is this some kind of JOKE?..
Customer Service does not know when account and billing department opens.
To Bioware and swtor staff,
I know this maybe a common error, but it has happened twice already. I am a player from Australia and trying to.....
bad customers service
first of all
they say you have a right to your own opinion, they deleted mine before, so i write it again..
there are so many bugs and glitches in.....
Incompetence with customers
After 2 years of awareness about launcher problems, you people didn't do anything to fix it ? Here in 2013 i have the same *********** problem for.....
Swtor custom launcher
Is there a custom swtor launcher that will allow banned people to log in and play the game? Or is there anyway I can get myself unbanned? Thanks..
Angry Feedback from paying customer
I work on weekdays about 12h a day and I want to relax just playing a game for while.. My computer is top notch and connection too, but your patches.....
Who is the 3rd pary company running customer service?
I am curious to know who the 3rd party service is that runs the customer service by phone. I doubt its in house, I used to work for Verizon CS years.....
Removal of threads on Customer Service forum
Have you sunken to a new low? Are you now removing threads without even responding to it? WHERE IS THE CUSTOMER SERVICE OF THIS GAME?..
BioWare- Pathetic Customer Service/Visa doesn't work
Hello,
first of all i would like to say you are bunch of *******, specially those from EA. I have paid subsciprion for 3 months, i have bought.....
customer service....
Okay, i know your ignoring my post because you don't know what to do about it.
Basically you made a mistake took my money and are unable to do.....
Thanks Customer Service!
On the spur of the moment I decided to update my iPhone3G to an iPhone 4s...and forgot to de-authorize the authenticator app.
Fortunately it was a quick and easy fix--thank you August for going abo..
State of customer service
here goes my rant :rak_01: i am a returning player (started playing on release) and am saddened to see the state to which the so called customer service has become , the general line seems to be "..
Trolled by Customer Service
Nice job, but please don't do it again.
If there is a customer service supervisor, please read the tickets, the responses, and the representative's name to understand...
Cannot Create Customer Service Request In Game
I have tried 3 times to submit a Customer Service Request in Game, and each time has failed.
A couple of minutes after submitting the original request, the search window goes to a message that re..
Custom Armour
Hello everyone, I was just playing a little and in one of the groups that I found one person pointed out that I was really undergeared for my level. "being 35 and having 27 level things?" I di..
bad customer support
1 I am a subscriber
2 I get priority support
3 I send ticket in yesterday
4 more than 24 hours later you do not respond?
You have a disgustingly bad customer support service.
Complimentary s..
Poor Customer Service Experience
I have happily been paying the $14.95 per month subscription while playing SWTOR, however before traveling overseas I went online and deleted my credit card off the billing system and when i returned ..
Extremely disatisfied with customer service.
Alright, I'm going to be painfully blunt: I am ticked off right now. Ordinarily I don't raise a fuss, even when I feel cheated or ignored; but in this case, I'm going to make an exception.
Ticket..
Customer Service Joke. HK-51 Issue.
I posted an ingame ticket on Jul 5 about unlocking HK-51 on my level 52 Juggernaut and how he came without armor and no mail with armor. After 4 days, I get a response from CSR stating that unlockin..
Thanks Customer Support!
Probably gonna get flamed by other users for this post, but I am thick skinned and can take it.
I just wanna say thanks for the job you guys do. Every time I have had a problem, ya'll take real goo..
Why does customer support not care? I am not being helped! I STILL CAN'T PATCH!
I have tried to contact high tier technical staff through phone for 6 days now. Each time they tell me they are busy with some bogus maintenance. They REFUSE to transfer me. Each time I call they tell..
Custom Chat Channel Still Broken
The list of chat commands for making a custom channel was outlined here. http://www.swtor.com/community/showt...6494%5B/url%5D
The /list [channel] command still doesn't work, it doesnt list the users..
worst customer service
another patch, another month, still nothing has been done about the bug that's keeping me from getting any flashpoint bosses into my codex. I have done everything I was supposed to do, submitted ticke..
Hello Customer Service!
I couldn't find a way to include a screenshot of my problem ingame. The problem should be easily visible. Thank you!
Please attach this to my ticket http://i.imgur.com/ciu8UJj.jpg..
Customer Service - Character Name Issue.
Hello Customer Service,
Please help me out.
Asia Pacific Servers are about to be merged into West Coast North America, so I transferred one of my Asia Pacific Toons to a European server that I a..
Customer service joke
I'm in Australia and just rang overseas for support and I get a message saying my wait time is 10 minutes are you friggin serious!! I hung up as it would cost a fortune can someone from customer servi..
Pathping provided for Customer Service help
I got this yeaterday and this morning had 4 d/c and 2 of those crash to desktop:
Tracing route to 159.153.92.28 over a maximum of 30 hops
0 192.168.1.6
1 192.168.1.1
2 10.240.180.33
3 ..
Can't call customer support from canada
Not sure what I'm doing wrong, but this number
00442030141826
does not work for Canada.
I have tried clicking 1 in before and 613, but both to no avail.
Is there a special way I have to click ..
Contacting Customer Service
This is very confusing, I cannot seem to find any way to email customer service to recv my confirmation email?
I ordered the Physical Security Key, was billed for it and status shows as "charged&..
US customer service number not working.
Like the title says. I have tried to dial the 855-345-2186 number from 2 different cell phones and a land line and it is giving a half ring and then goes silent until it simply hangs up...
Character stuck on planet loading screen. Customer Service will not respond.
Hello. I am currently having a problem with one of my characters "SliggXx" on the Pot5 server being inaccessible. When I try to log in, the screen is stuck on the planet lading screen indefin..
Customer Service 101
Please, would like to see in the near future that customer service speak proper English when talking to subscribers over phone. Their accent is too thick and can barely understand what they're saying...
Still no reply from Customer Support! Where is my order?!
Dear EA customer support.
Since it is virtually IMPOSSIBLE to get a quick response from you by phone or e-mail I've decided to take my problem to the forums.
Almost a month ago I ordered a game ..
Show Some Courtesy To Your Customers - Jung Ma Down
As the server is down, the VERY LEAST you can do is to give your customers an ETA so we know if we should make other plans for the day.
You should be ashamed of your customer service standards. Pl..
Seriously, no response from customer support about Jung Ma?
Are we REALLY not going to have this resolved or even ADDRESSED until Monday?
Why the hell am I paying for this crap service???..
Ewok Companion customization
Ok, i bought the ewok companion on the Cartel market, and then i bough the customization pack for him, but how do you use the pack? I had three choices and I picked the way i want him to look, but do..
help, customer service bugged
Greetings,
Customer service is currently bugged. The bug occurs when you report that your refer-a-friend referral didn't get counted so neither you nor your referral get their promised items. The bu..
Customer Support Email
Can anyone provide me with an email address to contact customer services with regards to the One Time Password system failing to send me one ?..
why is your customer service so bad?
Your in-game customer service is terrible its constantly, responded with the same copy & paste response, or left untouched.
Your forum responses are few and fewer,whilst ignoring feedback from..
Please get some better customer service
I have phoned and put tickets in and I have never had a problem get fixed on this game, I've had problems on other games like WoW, LOTRO, FFXIV and the problems have been bigger on those games and the..
Stuck on update and cannot even contact customer support
I know there are many threads on the 'patcher suddenly downloading the whole/half the game again'. My gripe is actually more that I cannot contact customer support via anything other than these forums..
Having issues with Customer Service on a big issue
Ok, so I've submitted three tickets about a problem I've had in-game, and I've received bs responses from Stuart and Patrick from Customer Service.
My issue is that a roommate of mine gained acc..
Trouble with character and Customer Service
I sent in the following ticket with this explanation:
My character Rooki stopped doing her interactions so I logged out of her. the screen took a very long time, over 10mins so I ctrl/alt/del to g..
Fantastic Customer Service
Trying to change my subscription, but gets an error. Happens when I push the different "buy now" options (30, 60, 90, 180 days).
So....
I call the fantastic customer service and tell the..
In-Game Customer Support Unavailable: European Servers
The In-Game Customer Service Portal and /bug are currently unavailable for European servers. We are working to resolve this issue as soon as possible. This will not prevent players from filing tickets..
@ Naugor | BioWare Customer Service - Forum Support
Hier →→→→→http://www.swtor.com/de/community/forumdisplay.php?f=12
wartet man auch auf eine Meldung vom Support, und das schon lange. Beehre uns doch mal mit deiner Anwes..
Request Customer service help please
Hello I had recently submitted 2 tickets this week on a Act of discrimination that I had to endure. I have yet to get customer service help. Should I submit another ticket with a request for Dev/CS he..
I need some assistance from Customer Service.
I opened a ticket in game but I wanted to post it on the forum as well.
Yesterday I sent 10 million credits from one of my toons to another. I went on the second toon, got the mail for the credits..
Customer Service Ingame online times
Hey, I just have a quick question. What time does the customer support answer tickets to players? (GMT, Europe)..
Make All Jaesa Willsaam Customizations Available
Now as a lot of you Warrior players know, Jaesa Willsaam is an extremely useful companion and like with all useful companions - you use them, and I do. Frequently. Jaesa is a character with an awesome..
Failure of customer service
What is SWTOR customer service for?
I have been so put off by this games customer service i am apprehensive of ever contacting them again, maybe that is the intention of bad customer service.
Iss..
Customers service PLEASE READ!
I sent and ingame ticket (10964110.) I had to update it several times. The last time i updated it the ticket went blank. I couldnt see anything i had typed or any of the updates. This morning the tick..
Customer Non Service
Yesterday, I had a new win8 patch, though cool. so it installs and life is good. Then when I log in get the never ending wheel of nothing happening. So i log into this forum and try some suggestions...
Hey customer service!!!!!!!!!
How about some service around here! What is your problem?!?! Why can't I get a response to my ticket? Ticket 11059869. I WANT A RESPONSE! NOW!
I'm trying to do a class mission here and I cannot progr..
Signifiacnt Customer Service Issues
I have sent several emails to get account sanctions lifted against my account, and it seems I'm not getting anywhere.
Two of my characters have been subjected to forced name changes with a notifica..
Creating customer service ticket!!
HEY BIOWARE, it's been three + days where many of us can't retrieve a server list! On top of that, we can't create a help ticket because it requires in game access. Then there's your call center which..
Customer Service: Server Log - need resolution
I have been unable to retrieve a server list for about a week now. I followed every step posted by bioware to fix this issue and after all the solutions, not only did they fail, but now my log in wind..
Customer non-Service on lag issues.
i submitted a ticket over 15 hours ago (current writing time). Waited for a response on that, after 10 hours of waiting i submitted an E-mail. in this E-mail i wrote as followed:
Hey.
Im playing..
Customer Service Droids, Please Help!
Hello!
Im in quite the situation, you see im trying to recover my old account, i know all of its details but i lost its security key.
So far the only way i saw was to contact customer service via ph..
just need to talk to a customer service rep...not a automated response droid
hi...im etherious
im getting really mad here...i have had the same in game ticket for almost 3 weeks about a restoration of 3 crew skills (artifice, archaeology and treasure hunting) and when i decid..
Customer Non-Service: How a small issue results in an unsub.
On 01/07/2014 I sent in a ticket (#11421282) asking if a former name associated with my account that I had changed from could be made available again before I spent more money on the Cartel Market Ren..
SWTOR can't find my custom UI files.
I recently have been having problems where SWTOR won't recognize my saved UI file, so whenever I log in, though my custom XML UI file is in correct directory, it reverts me back to the normal (default..
Not receiving Complimentary CC and Customer Service is being unhelpful :/
I am not receiving the CC that comes with my subscription. So I submit a ticket. I get a response that says "For your security, all Account related issues are handled over the phone." So I cal..
A Thank You to Customer Support
When i filed my in game ticket about the missing cartel coins i didnt exept that my problem would even be solved.
As i posted here on another thread i was missing around 1050 cartel coins.
An biowar..
Unhappy with customer service.
I don't know why I even bother with creating this forum post, but here it goes.
Like so many others I do enjoy farming achievements rather then jumping around in the fleet, and it gets on my nerves..
Horrible Customer Service
After this weekend I will no longer be subscribing to Old Republic. I have had a Customer Service Ticket open for over 72 hours. It is absolutely unacceptable to have a ticket open that long. I'm not ..
Unable to phone in to Customer service none of the phone numbers work that i tried
what is the latest number to call to if you are not from Germany/france/US/England..
Sorely dissapointed in customer service
Hi, I came back to SWTOR to give it an earnest try after I recently quit WoW. I decided to go all in, paid for a reoccuring subscription, even bought the big 5500 cartel point packagae, I got the digi..
Could someone send me a new One time password or customerservice.
Please :/:rak_01:..
TOR Customer service is a farce
It is complete crap that when I call customer service regarding a valid complaint the rep only reads from a script then when I ask politely to speak to a manager they just hang up on me. I have called..
Thank you BW Customer Service
Hi,
I would like to send my best regards and thank BW customer service (especially Mike and Matt) for their support in solving a specific problem that was generally my fault. It was done in the bes..
Sad state of customer service
When was the last time someone from cust service replied to a problem here? When was the last time someone received an in game meaningful response to a problem? All I get is automated answers which ha..
The great Laggggggggggggg............... Please respond Customer service!!!!!!!!!!!!!
The lag issues that have been happening for the last 3 weeks is happening more frequently and more often day by day. I would like to know if there is a known issue on your side? I've already had my i..
Customer service here...
So i had 2 tickets open, 1st was regarding monthly cartel coin grant for being subscribed, 2nd me buying wrong underwolrd chest for token. I get 2 emails, each for one ticket. 1 email regarding cartel..
Customer Service experience
I called the Customer Support number today because of an issue with my subscription.
My hold time before speaking to a CSR was less than a minute.
I spoke with two separate CSR's, and both of them s..
Customer isnt always right, but...
Now, the OTP-issue is solved for me (for now) but the main issue still remains. I'll try to explain this as easy as possible so the devs would see the real problem:
1. I use my mobile phone as my w..
customizations?
i was a member for while now didn't get a change to get a sec key and by the time I came back they were gone :mad: so now I want to customize my Ashara and Xalek and I cant :rak_02: cus I don't have t..
Worst customer service in my life. BE WARNED!
I literally just had the worst customer service experience in my entire life. I can't believe a game with Lucasarts and Bioware would be so terrible at helping someone. So what's the story?
I'm a ..
Very unhappy with Customer Service
So, I have not played SWTOR for a while (still pay for it) and decided to check out the cartel market items.
I purchased the 600k escrow wondering what it was for (450 coins). I looked at the descr..
Companion Customization Authorization
I subscribed, but it's not letting me trade with the vendors that contain the companion customization. I mistakenly bought the authorization with Cartel Coins and it says I already have it unlocked, a..
Does Customer Service actually do anything besides say....
"Sorry, but there's nothing we can do to help you?" That seems to be the company line. Not only do tickets take days and days if not a week to get answered, but it seems like anytime I have a ..
Launcher Problems; Launcher Guide in Customer Service doesn't help.
Don't you dare tell me to go to Launcher Troubleshooting Guide Updated: 19/11/2013 because none of that **** advice is helping.
So I've been trying to re-download this game for a day and a half n..
(Complimenting Customer Support)
Wow, am I happy with this service, I have submitted around 4 tickets, all my problems have been solved, I just wanted to take the time to say, thank you customer service, and keep doing what you're do..
Customer Service and Quality Assurance are "bugged"
I have had two issues in the past week occur in game, reported each, and had both issues bounced by CS and QA respectively, citing that it is the other departments problem.
My guild conquered a p..
Unable to Post out of Customer Service
I've encountered this issue for quite a while now. I've done logging and relogging. Nothing happens. To be more in-depth: When I click on "Post New Thread", the forum comes up with an error me..
How long does it take for customer support to respond?
Hello, I have submitted in game ticket (ticket Nr 14034489) on 09/03/2014 on EU Red Eclipse server regarding lost items. For almost two days now i haven't received any answers, should I create anot..
Customer Service is great, really. The greatest support service i've ever seen.
Don't be shy to call to them. This guys/girls very kind, patient and helpful. Damn, I'd like services in my Mother Russia to be like this one. They even don't care about my very dirty and lame English..
In-game customer service dissatisfactory
I put in a help ticket for one of my characters, Aemmatwo, TWO DAYS AGO, and have still not recieved a response. The other MMOs I've played have had much faster customer service, and even live people ..
My group killed Lord Djanistak and no loot dropped, Customer service won't help
I've opened several tickets in game about this: 14184294, 14190624, 14197951. Myself and six other people grouped up to kill this Lord Djanistak on Tattooine. As you should be aware, Commanders drop ..
Inter-regions server transfer or how EA is ignoring their customers
At this moment the transfer between US and EU and vice versa it is not possible. The problem is the fact that the legacy achievements and unlocks are at server level and not at the account level.
S..
Need some work on customer support
I hope someone at Bioware wakes up to these patch issues. I can see multiple threads about it, and same thing happened last patch yet they haven't heard of any problems when I called in today. There i..
"Downloading Content" when I'm fully patched? Restricted Character Customization
So I recently decided to come back to TOR, after a long hiatus, I purchased the Revan expansion and subscribed and opened the launcher to patch. I fully patched the game, the client restarted, then I ..
Customer Service - ToFN PvP Arena players urgently need your help and attention!
A single person is ruining today's and y-days RPvP games, switching between Republic and Imperial characters then queuing rated without any gear. Then he either leaves the game or stands around not co..
Fix custom channel's slash commands
Please, fix slash commands for the custom channels. Commands still do not yield the desired function. They do not give errors, and 'act' like they work. For example /password, /ckick, /ban, /list etc...
Is there a cap on credits a preferred customer can obtain?
Of course I'm a subscriber, but I was just wondering. Also, can a preferred customer join or remain in a guild?..
Unable to contact Customer Service
Greetings,
I was trying repeatedly to contact the Customer Service (as instructed on http://www.swtor.com/support) but without any success.
My country of residence is Russia and I was trying to ..
Character stuck, unable to play for two days, still waiting for customer service.
ill be quick to get the point and then leave details underneath. i can login to my account and play swtor with all my characters but one, everytime i try to load this specific character my game locks ..
In-game Customer Service Portal and Sprint not working
A recent returned old subscriber, having renewed subscription. All fine till this morning.
Website and game log in show me as a subscriber. Sprint now does not seem to work on all accounts. The in-ga..
Hacked and NO help from customer service!!!
My account was hacked and my items/characters deleted by my ex girlfriend. I put in a ticket 4 days ago and still have not received a response. I have been playing since the beta and am a paying subsc..
Please close the Customer Service section!!!!
It's been a very long time since we have seen any CS forum help it's becoming flooded with people asking for help on certain problems and no response either Bioware gave up on this thread or just don'..
Not very happy customer
First of all I write this letter to you, dear Developers, since we as a community of Tomb of Freedon Nadd are not satisfied with your service to the people who play Star Wars The Old Republic. Since t..
15days Plus Ticket on a class quest #verybadcustomerservice
I have had my ticket canceled. I have been hung up on five times. I understand stuff happens new expansion its the holidays. I have been told I would get a email for 15days. I paid for my subscription..
If you have LAG its your router.. per customer serivce.. LOL
I love how they blamed their ****** customer service on a new expansion... and the lag is my router... lol I have a ASUS AC1200 or whatever model.. 300 at best buy 2 months ago.....
Yeah... I guess w..
Has customer service been outsourced
Has customer service been outsourced... Maybe to Asia??
They seem less helpful now, more rude, have no understanding of the game... The rudeness seems to get worse when you correct them on how the ga..
Is Customer Service on The Bastion Broken?
I went to report *another* gold spammer and got a vague "could not complete request" error. I went to the CS window in game, but the window just says "Updating 0%" and does nothing else. I can close..
Customer complaint.
I've tried to get a return on a token on my Mando healer (Taleea), the Resurrected Combat Medic Belt for a while, and i've never received a response... although i've received responses on reporting of..
Horrible and Inadequate Customer Service so far...
I opened 2 tickets, 2 days ago... haven't received a response on the 1st one as of yet. The 2nd one I received a "We appreciate your suggestions and ideas, please post them in the appropriate section"..
Customer Service / Lack of Response now the standard?
I am a bit confused.The events:
14 months or so (give or take) the automated CEO change system went into effect internally in our guild and our guild was "lost" to a player we had no contact with.
C..
EA - any response to the state of PVP since 3.0 dropped? Sincerely, your customer
Thanks for getting ship bolster addressed. However, if you have paid any attention to the forums your customers have a lot of concerns regarding the current state of pvp since 3.0 dropped. A post from..
Horrible In-game Customer Service.
I submitted a ticket 3 weeks ago in order to restore my juggernaut Deyvon on the Harbinger, and have not gotten any response back. Ticket has just been sitting there open. But when I submit another ti..
Boken Boss and BW Customer Service does nothing...
Master n Blaster wiped my raid group by completely covering the ground in circles and killing everyone, I have a screen shot I put in a bug report, and an Item/Loot report but I get nothing from CS th..
Custom Channel Commands Not Working At All
I recently discovered the channel commands available for chat channels, and used them, but none of them worked. Is there any time when these will be fixed? According to a forum I recently found this i..
Customer support help
Hello,
I made a ticket over 48h ago, what's the response time of the CS ?
Managed to delete my character by accident. Do i have any chance in recovering it ?
Character Info: Sith Inquisitor - Sorc..
What Customer Service
After a year or more of quitting this game because every time a patch came out it would break my game. Having had to rein install it over and over again and taking a week to do so, that out of a month..
The apparent lack of customer service in this expansion is appalling . . .
I find it interesting that when it was decided there was an issue this week with the cartel slot machines that was remedied IMMEDIATELY, and the machines were nerfed down to the point of being nearly ..
Inacceptable behaviour by customer support
After experiencing a nasty run-in with the rishi datacron quest bug which I didn't know about until then (skull only working in instances other than 1st instance, which is the only one available 99.9%..
Pathetic/non-existant Customer service response time
When this game first came out I used to recommend it to all and netted you many subscribers over the years. However I now warn my friends against this game, if it were simply the bugs I would not mind..
US customer service quality
Hi,
is the US customer service just as low end as the German one? Here in Germany it is impossible to get any answer other than an automated mail with always the same text. Is this a german phenomeno..
Waiting a week on customer service in game!
I've been waiting practically a week for an answer to an in-game ticket.. getting a little impatient now :/
I've come back from a couple years away from the game to find that my character I used to p..
Looking for help setting up custom timers in star parse.
Basically all I want to know is how do I setup a timer similar to the built in one for sword squadron shields. Where combat starts and the ability triggers at say 30 seconds and then repeats every X ..
Bioware, your are losing casual customers.
I play in 2 different servers, 2 different guilds, saw more than 5 players on each guild leave the game already.
It's people that plays 2-3 days/week, and it's a lot of people.
Reason 1: The game is..
Be Wary of Character Rename Tokens and There is NO Ingame Customer Support
Hello eveyone if at all possible make sure you do not waste any of your hard earned money on Character Rename Tokens. I recently purchased one from the cartel market to rename one of my characters. ..
WAR!!! YOU DECLARED IT ON your customers its time we fought back
open message to EA/ BioWare
you started this now its time for us to fight back, no more false advertising and scams its time to file some complaints
all parties with grievance should GO TO : WW..
Disatisfied Customer
I have been playing since this game came out, have been a sub since i bought the game and has never once broken and rules when it comes to the game. I was banned last night from chat and harassed from..
biofail customer support
Quote:
Greetings,
Thank you for contacting us.
Unfortunately, at this time we are unable to process your request as we do not offer the service you have requested.
Currently ..
Unsubscribed; thanks to Customer Support.
My friends and I migrated from Warlords of Draenor to The Old Republic. We purchased the expansions and subscribed (otherwise the game feels lackluster).
As we wanted to play as a group, we made new ..
bad customer suport
I have never had any problems in the past with their customer support but now the person who i was talking to was condescending, and had very little knowledge of using star wars without bit raider. A ..
Comcast Customers: IMPORTANT
SWTOR Customer service has notified me that all Comcast customers may be impacted by service disruption to game play and Server access due to a Firmware or ISP provider update. You will need to conta..
Customer Service Ticket Error !!!
So I accidentally reported my own guild name, and I am the guild leader. As Stupid as this sounds t was truly an accident because Iw as checking the conquest boards to see how we were doing, however I..
you customer service keeps closing tickets w/o any attempt at resolving the issue...
ok.. so... im going to include the 3rd set of in-game requests that i have made that continually gets closed by your "customer support" team ( i use that term very loosely as it seems you dont care ab..
Unusual bug with customizing companions
I purchased a companion customization for my smuggler on Belsavis for Akaavi Spar.
The customization itself works fine.
However, since that time whenever I have picked up any armor pieces to previ..
HK-51 Bounty Hunter customization...
... does not display when HK-51 is used as a stronghold decoration, he shows as a hologram instead. I have tested and all other skins display as would be expected.
Summary:
standard appearance / no ..
Customer service comparison: wow/wildstar/swtor
Well I've been playing this game for over 2 months now. I have made a few posts about how much I like it. So many reasons to love it. Previously I have been a heroic/mythic raider in wow for 8 year..
Broken Customer Service
I have opened tickets, I need help, why are you guys NOT responding to my tickets, way to treat your subscribers!
Furthermore, I will post my most pressing ticket request here as well maybe I will ca..
Opened ticket, customer service response? closed it and left it empty.
On 05/12/2015 I won a Trophy: Lance squadron command unit from a world boss. I dont really decorate my stronghold so i decided to give it to a guild mate of mine who was also on the run. I noticed tha..
Deplorable customer service
My account was hacked and banned for "gold farming type behaviors". Lucky me the credit card I had saved for my subscription was also being used in game to purchase hundreds of dollars of stuff I nev..
Unable to save custom UIs in Interface Editor after patch
Pretty much what the title says.
After yesterday's new patch was downloaded, I log on and have lost my custom interface. I try to edit it back to what it was and says now "Unable to save interface..
Qyzen Fess Customization from Kephess
I know this drops in Hard Mode Explosive Conflict, but has anyone ever seen it drop in Nightmare Mode? Everything I've checked on dulfy and "googling" only seems to confirm it as a HM drop?
Thanks i..
Issue with link provided by Customer service....
I recently received an in game help telling to me to view this thread http://www.swtor.com/community/showthread.php?=206258. It is supposed to have clues as to how to access the endurance datacron on ..
Pissed off paying customer
:mad: What's going on your "Whole system is Down". I get tired of paying for something I can't use. And "PLEASE" do something about the PVP. Lower levels getting thrown in with the upper 50's is just ..
Dear Customer Service
I'd like to start out by saying that I paid for a 6 month subscription, which amounts to $80.
I've explained my plight too many times than I care to count. And frankly, I'm not going to again.
I'd s..
Great customer service
Hello,
Typically, in the world today, there is no shortage of complaints as well as bad news constantly being projected out for us to see.
This post is to share something that BioWare/EA did right w..
Talking to an actual human being in the in-game Customer Service?
How do I actually contact a REAL customer service representative instead of continually receiving an automated reply that HAS NOTHING TO DO WITH MY TICKET. It is really frustrating that the in-game Cu..
VERY angry customer
First, I was going to post here saying I don't appreciate my character spending twenty minutes puking their guts up because he caught the stupid rakghoul plague WHILE ON THE FLEET. Not where the plag..
How to contact customer survice if acoount is banned?
So, heres the situation: my friend got banned.
He cant log-in to the game because of this, so he cant submit a ticket on this problem.
The second problem is: hes not an english speaker at all. So ..
Hopeless Customer Service and Bad Process
I have raised two tickets in regards to account issues relating to having a security code attached to an account. Both were closed without any discussion and with a standard template response.
The se..
In-game customer service been down for about 2 days now...anyone working on this?
I recently bugged the Trooper class mission "Justice" by my own fault, but still stuck...I went to post a ticket about it (I didn't realize Garza was meeting me ON the Justice, I ported back to Corusc..
(character log in loop) Non 855 contact number for customer service
My character is stuck on stronghold log in. Usually i just call the 855 number and they move him to the fleet. However, I moved to mexico and 855 numbers are the only toll free number we cannot call. ..
So I called customer support over slow download speeds with Win10...
I upgraded my Win7 machine to Win10 with a clean install, so I had to download and install SW:TOR again. After being sent to tech support, they had me download and run the UOLTest program to check th..
Expectations of Customer Service and Response Times
I am curious as to what expectations you have as a paying customer, or free-to-play for
a response on a trouble ticket.
1 hour from post, 3-5 hours, 8-10 hours, 12 hours, 24 hours, 36 hours, 48 hou..
Some Customer service!
So I made a Ticket Yesterday involving a mistake made using the Appearance Modification machine on Coruscant.
I hit the confirm button by mistake costing me 792 Cartel coins!
So I make a ticket aski..
Stuck at GSI Orbital Station + bugged Customer Service Help Request ingame.
Hiya.
I have encountered two bugs that truly arrest my development storywise.
1.
I can't progress in the Ziost story, because of a bug:
This is the first time I do the Ziost story missions on this..
SWTOR Customer Service Email
I was emailed this when I never contacted Customer support:
"Hello Luke,
My name is James from Star Wars: The Old Republic Customer Support and I have taken a look into your email.
I'm happy that w..
PvP Decorations and Customer Service
Hey Bioware,
First I'd like to vent my frustration for having to come to the forums in order to try and get this issue resolved. I've tried opening multiple in-game tickets on this matter, but they h..
Awful customer service once again
Opened a ticket regarding a character restoration two days ago (have been away from the game over a year).
Log in this morning to find said ticket has vanished and no action has been taken, so have o..
How to get customer service
Hello,
I required some assistance. It is the first time in years I required some assistance. I opened a ticket in game explaining the issue.
I received a response from Protocol Droid M0-T0 (aka Mar..
Customer Service Assistance Exp?
Hi,
So I've been playing a little over 2 months now and maybe it's just bad luck in the people who have answered my tickets but is it generally the case with SWTOR that they do not actually read your..
-1 paying customer
Just returned from the original release, figured I'd give it a second shot. I've always been a PvP player in MMOs. Leveled up to 65, checked my stats vs other players, not too bad with the bolster. ..
Crafted Gear or Custom Gear?
So I've been crafting my gear that is adaptive and non mod-able, and I also have a set of custom armor from the Cartel Market. I've been buying mods for my custom armor every time i reach the next set..
Log In Server and Customer Support
The log in server has been down for a couple of hours, but customer service hasn't even acknowledged the problem much less provided information about a fix. I am new to the game. Is this kind of apath..
KotFE not recognizing companion customizations?
Pretty much what the title says. I gave one of the cartel market customizations to SCORPIO, but in the cutscenes she appeared with her original look. I main a trooper, but I kept the original look on ..
Is there anyone working in Customer Service????
I have only been playing this game for about 2 weeks now and the amount of credit selling spam I get in my mail averages around 15-20 a day I have reported all of this for 2 weeks now and no response ..
Unable to buy Xalek Customizations
I'm at the Ilum security token vendor, and I'm unable to buy either of Xalek's customizations. When I attempt to buy it, it just says "The Item is Unavailable". Detailed, I know.
I have a security ..
HK bounty customization bound to legacy
i got legend rep and bought the hk customization it says its bound to legacy but i cant put it my legacy storage and its not unlockable in collections...what does bound to legacy mean? its only bound ..
Custom UI's not loading
Dear fellow players,
I used to be able to download custom UI's and use these in-game. Now sadly my laptop decided to install an update to win10 (I was already using win10 before but then everything w..
A bad experience as a customer
I like the game. I really do; I love the SW universe and the gameplaya and story are really cool.
But the EA Customer Service isn´t helping at all.
On september I became a subscriber; I purcha..
No custom weapon when finished Hutta as Powertech
Hi. i was just wondering if it is normal to not recieve a custom weapon when you play as a Powertech on Hutta?, i've just finished all the quests on the planet (exploration also) but i did not got a r..
Will buying a hairstyle using the character customizer unlock it for account?
There's a hairstyle I like but it's not available on the cartel market, so I'm wondering if I make a character and take it to the customizer, unlock the hairstyle on that character, will it make the h..
Modding Revanite Mk2 Custom Lightsaber ?.
I only started playing barely 3 weeks ago so i'm not multimilionarie, i got a few... I have been checking
the market daily for items to mod my saber but prices are so high on Progenitor, even a sim..
Cannot customize companions on old characters
So, I have been playing for a couple years on and off (and subscribed once before) and finally decided to subscribe (again) for 60 days. I have created new characters and I can customize my companions..
About Customer Support...
There's a serious issue going on with one of my characters that potentially ruined my gaming experience. I have contacted Support via different ways, but I have doubts regarding a matter. My Subscript..
Imperial customisations for Republic Characters?
I'm playing through KotFE as a Sentinel and I just got Vette, but I want her to have the same customisation she did in my Juggernaut's story (Customisation 2). Is there any way I can make this happen?..
T7 can't be customized?
Hello. I'm returning to this game after a few years hiatus. I made a new character, a jedi knight. I just got T7 as a companion, and when I looked at the 3 different customizations I could pick, the p..
[object CustomEvent] When trying to log into my account page
I'm unable to log into my account page. Every time I click the link in the upper right where my user name is I get the following on a blank page : [object CustomEvent]
Any ideas? It was working fine ..
Character Customisation
Just wanted to know, if I buy a hair style via the appearance station, is that now unlocked for all future new characters (that can wear the style), or just the character I purchased it on?
________..
Cartel Market Character customization Pack - I have a problem
I recently started playing and became a subscriber. Really enjoy the content of the game, but this one issue is bothering me. I purchased one of the cartel market's appearance customization packs, und..
Customer service and achievements :(
Dear mr. bioware,
what is wrong with the customer service?
a few days ago i submitted a ticket concerning the mind your step achievement in trial and error master mode.
even that i am german i wro..